JobsAdvocate Health

Medical Assistant (MA)-Immediate Care

Advocate Health · Batavia, IL

Posted Sep 2, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give a patient a medication or vaccine and they were nervous or resistant. What did you do?

communication skill and ability to keep a patient safe and calm without escalating

Describe a time a provider needed something from you mid-procedure and you had to react fast without being told exactly what to do.

ability to anticipate provider needs and function as a real team member, not just a task-follower

Tell me about a mistake you caught, or almost missed, while documenting a patient's history or vitals. What happened after?

honesty about errors and whether they follow through on correcting and reporting them

What draws you to immediate care specifically, versus a slower-paced primary care office?

whether they understand and actually want the pace and unpredictability of urgent care work

Tell me about a time you had to work closely with nurses and physicians on a patient's care and something didn't go smoothly between you. How did you handle it?

teamwork and conflict resolution within a hierarchical clinical team

Technical

Walk me through how you take and record a full set of vital signs on a patient, start to finish.

basic clinical competency and whether the steps are second nature rather than memorized

Tell me about your experience with phlebotomy or specimen collection. How many draws would you say you've done and in what setting?

whether the preferred skill is real hands-on experience or just familiarity

What's your experience documenting in an electronic health record, and have you used any Epic-based systems before?

how much training will be needed to be productive on day one

How do you keep track of point-of-care testing results and make sure they get to the right person on the care team without delay?

attention to workflow and follow-through on lab results, a common failure point in fast-paced clinics

Situational

In an immediate care setting, patients can come in with anything from a sprained ankle to chest pain. How would you decide who needs to be seen right away?

triage judgment and comfort working without a fixed appointment schedule

Say a patient becomes agitated or physically aggressive while you're trying to treat them. What do you actually do in that moment?

knowledge of de-escalation and safe physical intervention, which the posting explicitly calls out

This role involves lifting, transferring, and being on your feet for long stretches during a shift that can run until 8pm or on weekends. How do you manage that pace?

realistic self-assessment against the physical demands and schedule of the job

How do you protect patient confidentiality when you're moving between exam rooms and talking with multiple patients back to back?

working knowledge of HIPAA in a busy, high-turnover environment

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02190 AMG Batavia - Immediate Care Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Monday - Friday 7am-8pm Saturday-Sunday 7am-5pm Rotating Holidays Pay Range: $21.85 - $32.80 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Phlebotomy skills are preferred . What You’ll Do: Schedule: Monday - Friday 7am-8pm, Saturday-Sunday 7am-5pm,Rotating Holidays As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: 2500 w. Fabyan Pkwy. Batavia, IL Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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