JobsAdvocate Health

Medical Assistant (MA) - Immediate Care

Advocate Health · Vernon Hills, IL

Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give a patient bad news or an unwelcome answer, like a long wait or a test that came back positive.

compassion and composure under emotionally difficult, time-pressured interactions

Tell me about a time a provider asked you to do something and you weren't sure it was within your scope. What did you do?

judgment about scope of practice and willingness to speak up rather than guess

Tell me about a time you caught a mistake, yours or someone else's, before it reached the patient.

attentiveness and honesty about errors in a fast-paced clinical setting

What does patient confidentiality mean to you day to day, beyond just not talking about patients outside work?

real understanding of HIPAA and privacy practice, not just the buzzword

Technical

Walk me through how you take a full set of vital signs on a patient who's anxious about being at urgent care. What's your process?

whether the candidate has a consistent, correct clinical workflow and can put patients at ease at the same time

Tell me about your experience drawing blood or collecting specimens. What's the trickiest stick or draw you've had to do?

real phlebotomy competence versus stated familiarity, since it's called out as preferred in the posting

How do you handle point-of-care testing, like a rapid strep or flu swab, from start to finish? What do you double check before reporting a result?

attention to quality control and error prevention on tests that directly drive treatment decisions

How do you document in the electronic health record, and what do you do if you're pulled away mid-task before you finish charting something?

discipline around accurate, timely documentation and avoiding gaps that create patient safety risk

Describe your experience administering medications or vaccines. What's your process for verifying you have the right patient, right drug, right dose?

whether safety checks are automatic and not just recited

Situational

A patient comes in with a laceration and it's clear this is more urgent than what's ahead of them in the queue. What do you do?

ability to triage and escalate appropriately in a walk-in, non-emergency-but-urgent setting

This clinic runs every third full weekend plus a summer and winter holiday on a set six-week schedule. How do you feel about that kind of rotation, and how have you handled irregular schedules before?

realistic buy-in to the actual shift pattern, not just polite agreement

A patient becomes verbally aggressive or agitated in the waiting area. Walk me through how you'd handle that.

de-escalation skills and awareness of when to involve security or other staff, given the physical safety intervention requirement

How do you keep multiple patients moving through exam rooms without cutting corners on any one of them?

time management and prioritization in a high-volume immediate care flow

This job involves lifting up to 35 pounds, sliding transfers of 150 pounds with help, and being on your feet moving between tasks most of the shift. Tell me about your experience with that kind of physical demand.

honest self-assessment of physical readiness for the role's stated requirements

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 38604 Advocate Condell Medical Center - Immediate Care Clinic: Vernon Hills Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: 2 days a week, every 3rd complete weekend. 1 summer and 1 winter holiday. Set 6 week schedule. Pay Range: $22.90 - $34.35 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.  Where You Will Work :  Advocate Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   • High School Diploma or GED required.    • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .   What You’ll Do:   2 days a week, every 3rd complete weekend. 1 summer and 1 winter holiday. Set 6 week schedule. As a  Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  About This Location:   Advocate Condell Immediate Care Center in Vernon Hills, IL, offers in-person care for a variety of minor illnesses and injuries that need urgent attention but aren't an emergency. Our walk-in clinic is open extended hours, making it a convenient option to get care after hours or if you can't get in to see your primary care provider. Our street address is 6 East Phillip Rd., Vernon Hills, IL. When you’re looking for   immediate care   close to home, visit us in Vernon Hills, IL. Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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