JobsAdvocate Health

Medical Assistant (MA) I - Endocrinology Clinic

Advocate Health · Milwaukee, WI

Posted Aug 27, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a day where the clinic got backed up and patients were waiting longer than expected. How did you handle it?

composure and prioritization skills in a fast-paced ambulatory clinic

Describe a time you had to give a patient difficult health information or education, like about insulin or a new diagnosis. How did you approach it?

ability to communicate with compassion and clarity to patients managing complex conditions

Tell me about a time you caught a mistake, either your own or someone else's, before it affected a patient. What did you do?

honesty, vigilance, and comfort raising errors in a clinical setting

Describe how you work with the RNs, LPNs, and providers on your team day to day. What makes that collaboration go well or badly?

understanding of the MA's role within a layered care team and ability to communicate across roles

Technical

Walk me through how you take and document a full set of vital signs on a patient who's anxious or in a hurry. What do you make sure not to skip?

whether the candidate has a consistent, safe process rather than shortcuts under time pressure

Tell me about your experience with diabetes management or thyroid conditions specifically. What kinds of tasks did you do to support those patients?

actual relevant clinical exposure to endocrine patients versus generic MA experience

What point-of-care tests and specimen collection procedures have you done, and how do you keep results accurate and contamination-free?

hands-on lab competency and attention to protocol

How do you document in the electronic health record? Walk me through your habits for making sure notes are accurate and timely.

EHR fluency and whether documentation happens in real time versus falling behind

What do you do to keep patient information confidential and stay within HIPAA and other regulations while juggling a busy clinic flow?

baseline compliance knowledge and habits, not just awareness of the rule

Situational

Say a provider asks you to administer a medication or vaccine, but something about the order looks off to you. What do you do?

willingness to speak up and follow safety protocol rather than defer blindly to authority

If a patient became upset or agitated during a visit, how would you de-escalate the situation?

comfort with verbal de-escalation and knowing when to involve others for safety

This role requires occasional travel between clinics like Rivercenter, Mayfair South, Greenfield, and Franklin. How do you feel about that, and what would help you manage it smoothly?

genuine flexibility and logistical planning for a multi-site schedule

How do you handle physically demanding parts of the job, like transferring a patient with help or being on your feet most of the shift?

realistic awareness of and readiness for the physical demands listed in the posting

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02110 AMG Endocrinology - Endocrinology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Clinic hours are from 6:30am-4:30pm. Main schedule for this position will be Mon-Fri 8am-4:30pm. No holidays. No weekends. Travel occasionally required within the greater Milwaukee area. Pay Range: $21.85 - $34.35 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. What You’ll Do: Schedule: Clinic hours are from 6:30am- 4:30pm; main hours of this position are 8:00am- 4:30pm, Monday – Friday .  No Holidays and no weekends.  Occasional travel to other Milwaukee Endocrinology clinics may be minimally required such as Rivercenter Dr., N 76th St., Mayfair South, Greenfield (Loomis Rd. and Six Points) or Franklin (Oakwood Pk. Ct. and Loomis Rd.).   As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: At the Aurora St. Luke’s Endocrinology clinic, our multidisciplinary team works together to deliver life-changing care for patients navigating complex hormonal and metabolic disorders. From managing advanced diabetes therapies and thyroid conditions to treating complex pituitary and adrenal disorders, every professional plays a critical role in the patient journey. Our PSRs anchor the clinic by managing patient access and coordination, while our clinical team of MAs, LPNs, and RNs collaborate closely to provide specialized clinical assessments, critical patient education, and comprehensive care plans. Operating within a major medical center like Aurora St. Luke's, you will work at the top of your license in a fast-paced, collaborative environment that blends cutting-edge endocrine medicine with deeply compassionate, continuous patient relationships. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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