JobsAdvocate Health

Medical Assistant (MA) I - Endocrinology Clinic

Advocate Health · Franklin, WI

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give a patient an injection or medication and they were nervous or resistant. What did you do?

bedside manner and ability to keep a patient calm during a routine but sometimes anxiety-provoking task

Tell me about a time you caught an error, like a wrong vital sign, a medication mix-up, or something documented incorrectly in the chart. What did you do about it?

honesty and willingness to flag mistakes rather than let them slide

Tell me about a time you had to lift or move a patient who needed extra help. How did you handle it, and did you use any equipment or ask for assistance?

safety awareness and willingness to follow proper lifting protocols rather than risk injury

Describe a time you worked closely with an RN, LPN, or front desk staff to coordinate a patient's care. What made that partnership work?

collaboration skills within a multidisciplinary team structure described in the posting

Most of your training will happen at St. Luke's Endocrine clinic before you're expected to work independently. How do you learn best in a new clinical setting, and what would help you ramp up quickly?

self-awareness about learning style and realistic expectations for onboarding

Technical

Walk me through how you would room a patient coming in for a diabetes follow-up, from the moment they check in to when the provider walks in.

whether the candidate has a real, organized workflow for rooming and vitals rather than a vague idea of the job

What experience do you have with phlebotomy and point-of-care testing, and how comfortable are you doing blood draws on a regular basis here?

actual hands-on skill level against a preferred but not required qualification, since this clinic relies on frequent labs

This clinic sees patients with complex conditions like pituitary and adrenal disorders, sometimes on advanced diabetes therapies like insulin pumps. How do you make sure you're recording an accurate medical history when a patient's situation is complicated?

attention to detail and understanding of how endocrine patients differ from a general primary care population

What steps do you take to keep yourself and patients safe when you're exposed to blood, body fluids, or other hazards during a shift?

knowledge of standard precautions and infection control basics

Situational

How do you approach documenting in the electronic health record when you're moving fast and the clinic is backed up?

whether speed will come at the cost of accuracy and compliance

A patient tells you something during rooming that they haven't told the provider yet, maybe about missing doses or a symptom they're embarrassed about. What do you do with that information?

understanding of scope, communication with the care team, and patient confidentiality

This role occasionally requires traveling to other Milwaukee-area endocrine clinics when the provider is off. How do you feel about that, and do you have reliable transportation?

logistical fit and flexibility for a schedule detail that's explicitly called out in the posting

How do you prioritize your tasks during a morning when the schedule is full and a provider is running behind?

ability to function in a fast-paced ambulatory clinic without letting patient care slip

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The full job description

As published by Advocate Health.

Department: 02110 AMG Franklin - Endocrinology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: • Monday-Thursday 7:00am-4:30pm. Fridays off. (36 hours weekly) No Weekends. No Holidays • Most Training will be done at St Luke's Endocrine clinic. • Position will require occasional travel to other local Endocrine clinics when provider is off. Pay Range: $21.85 - $34.35 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have an accredited medical assistant diploma or 2 years of verifiable medical assistant experience within the past five years. • Phlebotomy skills are preferred. What You’ll Do: Schedule: Monday – Thursday from 7am- 4:30pm; Fridays off (36 hours weekly).  No weekends No Holidays.  Most training will be completed at St. Luke’s Endocrine clinic.  Occasional travel to other Milwaukee Endocrine clinics required when provider is off. As a Medical Assistant, you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: At the Endocrinology clinic at 9200 W Loomis Rd. in Franklin , our multidisciplinary team works together to deliver life-changing care for patients navigating complex hormonal and metabolic disorders. From managing advanced diabetes therapies and thyroid conditions to treating complex pituitary and adrenal disorders, every professional plays a critical role in the patient journey. Our PSRs anchor the clinic by managing patient access and coordination, while our clinical team of MAs, LPNs, and RNs collaborate closely to provide specialized clinical assessments, critical patient education, and comprehensive care plans. This is an exciting, fast-paced, collaborative environment that blends cutting-edge endocrine medicine with deeply compassionate, continuous patient relationships. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. • Ability to lift 35 pounds without assistance.  For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. • Unique patient lifting/movement situations will be assessed on a case- by -case basis. • Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.  • Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.  Will be required to wear protective clothing and equipment as needed.  • Operates all equipment necessary to perform the job. Ready to Take the Next Step: Apply Now! This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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