JobsAdvocate Health

Medical Assistant (MA) - Family Medicine Clinic

Advocate Health · Kenosha, WI

Posted Sep 13, 2026 · We last checked this listing on Sep 20, 2026

Apply at Advocate Health

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Describe a time you had to give a patient a vaccine or medication and they were nervous or resistant. How did you handle it?

bedside manner and ability to keep a patient calm and compliant without rushing or being cold

Tell me about a time you caught an error, like a wrong medication dose or a mislabeled specimen, before it caused a problem.

vigilance and willingness to speak up, which matters for patient safety in a fast-paced clinic

Describe a time you disagreed with a coworker, maybe a nurse or another MA, about how something should be handled with a patient. How did you resolve it?

teamwork and conflict resolution within the care team

Tell me about a day where everything felt behind schedule. How did you stay calm and keep patients from feeling rushed or ignored?

stamina and emotional regulation under the pace of a full family medicine schedule

What made you want to work at a family medicine clinic specifically, versus a specialty practice or hospital unit?

genuine motivation and fit with the broad, generalist, relationship-based nature of primary care

Technical

Walk me through how you take a full set of vital signs on a patient and what you do if you get a reading that seems off.

whether the candidate has solid, safe clinical technique and knows when to escalate rather than just record a number

Tell me about your experience with phlebotomy and specimen collection. How many draws would you say you've done and what's your process for a difficult stick?

actual hands-on comfort with the preferred phlebotomy skill, since this clinic does its own lab work

How do you document a patient encounter in the electronic health record, and what do you do to make sure nothing gets missed between rooming and the provider seeing the patient?

attention to detail and reliability in the documentation handoff, since EHR accuracy is core to the role

What point-of-care tests are you comfortable running, and how do you make sure quality control is done correctly?

real familiarity with in-clinic lab testing and whether they follow QC protocols rather than skip steps

How do you keep patient information confidential in a busy clinic where other patients and staff are nearby?

basic HIPAA awareness and practical habits around privacy, not just textbook knowledge

Situational

A patient comes in agitated and starts raising their voice at you while you're rooming them. What do you do?

de-escalation skill and composure, which the posting explicitly calls out as a physical/behavioral requirement

You have three patients ready to be roomed, a provider asking for a follow-up call, and a specimen that needs to go out before pickup. How do you prioritize?

ability to triage competing demands in a busy primary care flow

This job involves lifting up to 35 pounds, sliding transfers of 150 pounds with help, and being on your feet most of the shift. Tell me about your experience with the physical side of patient care.

honest self-assessment of physical readiness for the job's stated demands

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 01120 AMG 22nd Avenue - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: Monday-Thursday 8a-430p Pay Range: $21.85 - $32.80 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.     Where You Will Work :   Our primary care physicians at Aurora Family Medicine in Kenosha, WI provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family doctors in Kenosha are here to care for your entire family.     The team at our Kenosha family practice is committed to your health and wellness. We provide comprehensive preventive care , such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.     We’re Looking For:   • High School Diploma or GED required .       • M ust have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .     What You’ll Do:   As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and assist providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.     About This Location:   Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be required .    • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!   Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Apply at Advocate Health

More medical assistant family medicine clinic roles

Related jobs

Medical Assistant (MA) - Family Medicine Clinic

Advocate Health · Park Ridge, IL

Posted Aug 31 · Verified Sep 20

Medical Assistant (MA) - Family Medicine Clinic

Advocate Health · Mount Pleasant, WI

Posted Sep 8 · Verified Sep 20

Medical Assistant (MA) - Family Medicine Clinic

Advocate Health · Mount Pleasant, WI

Posted Sep 14 · Verified Sep 20

Medical Assistant (MA) - Family Medicine Clinic (Des Plaines)

Advocate Health · Des Plaines, IL

Posted Sep 14 · Verified Sep 20

Medical Assistant (MA) - Family Medicine Clinic

Advocate Health · Wauwatosa, WI

Posted Sep 14 · Verified Sep 20

Physical Therapist (PT) - Acute Care and Emergency

Advocate Health · Elgin, IL

Posted Sep 19 · Verified Sep 20