JobsAdvocate Health

Medical Assistant (MA) - Family Medicine Clinic (Des Plaines)

Advocate Health · Des Plaines, IL

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's vital signs or symptoms were off from what you expected. What did you do?

clinical judgment and whether they escalate to the provider appropriately instead of just documenting and moving on

Describe a time you had to calm down a frustrated or anxious patient before or during an exam.

de-escalation skills and bedside communication under stress

Tell me about a time you caught a mistake, either your own or a coworker's, before it reached the patient.

honesty, attention to detail, and comfort speaking up about safety

How do you like to communicate with the providers and nurses you work alongside during a busy clinic day?

teamwork style and whether they can operate smoothly within a tight care team

Technical

Walk me through how you room a patient from the moment you call them back to when the provider walks in.

whether the candidate has a consistent, safe workflow for vitals, history, and chart prep

What's your process for specimen collection and point-of-care testing, and how do you make sure results get to the right person on the team?

attention to lab protocol and follow-through, not just the mechanical task

Have you administered medications or vaccines under a provider's order? What checks do you do before giving anything to a patient?

familiarity with med administration safety checks like the rights of medication administration

How do you document in the electronic health record while still staying present with the patient in front of you?

EHR fluency balanced against bedside manner, since documentation lag causes errors

What family medicine visit types have you supported before, and how is prepping for a well-child check different from prepping for a chronic disease follow-up?

real exposure to the breadth of family medicine versus a narrower specialty background

Situational

Tell me about a day when the schedule was overbooked or running way behind. How did you keep things moving?

composure and prioritization under the pace of a busy family medicine clinic

If a patient became physically agitated or combative in the room, what would you actually do, step by step?

knowledge of safety protocol, verbal de-escalation, and when to call for help versus intervene physically

How do you handle a patient's confidential health information when you're juggling phones, walk-ins, and other tasks at the same time?

HIPAA awareness in a realistic, busy clinic environment rather than as an abstract rule

This role can involve lifting up to 35 pounds, sliding transfers of 150 pounds with help, and being on your feet most of the shift. How have you managed that kind of physical demand in past roles?

realistic self-assessment of physical capability and past experience with patient handling

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01120 AMG DesPlaines 77 Rand Rd - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Full time position in Des Plaines Pay Range: $21.85 - $34.35 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Previous Family Medicine experience a plus What You’ll Do: Schedule: Sunday - Saturday As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: Des Plaines, IL - 77 Rand Rd Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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