JobsAdvocate Health

Medical Assistant (MA) - Family Medicine Clinic

Advocate Health · Park Ridge, IL

Posted Aug 31, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's vital signs or history raised a red flag before the provider even walked in. What did you do?

clinical judgment and whether they escalate concerns appropriately instead of just recording numbers

Tell me about a time you made a documentation error in the EHR. What happened and what did you do about it?

honesty and whether they understand documentation accuracy affects patient safety and liability

Describe a busy day where you were pulled between multiple providers or tasks at once. How did you decide what came first?

prioritization and stamina in a fast-paced ambulatory setting

Tell me about a time you had to physically assist or restrain a patient, or de-escalate a situation that could have become unsafe.

comfort and training level with the physical and safety demands listed in the posting

Tell me about a time you disagreed with how a nurse or provider wanted to handle a task. How did you bring it up?

ability to work within a care team hierarchy while still speaking up

Technical

Walk me through how you'd room a patient and get them ready for the provider, start to finish.

whether the candidate has a real, safe workflow for intake rather than a vague idea of the job

What's your experience with phlebotomy and specimen collection, and how many draws would you say you've done?

actual hands-on comfort level since it's listed as preferred but clearly used daily

How do you double check before giving a medication or vaccine to make sure you have the right patient, right dose, right drug?

whether they have internalized a real safety check process, not just familiarity with the concept

What point-of-care tests have you run, and how do you make sure the results get to the provider and into the chart correctly?

technical competence with lab equipment and follow-through on results

How do you handle exposure risks, like blood or body fluids, and what's your process for protecting yourself and the patient?

knowledge of infection control and PPE protocol, not just awareness that it exists

Situational

A patient is anxious and starts raising their voice at the front desk while you're trying to room someone else. What do you do?

de-escalation skills and ability to keep the clinic running under pressure

This clinic runs early mornings, a late night on Wednesday, and every sixth Saturday. How do you feel about that kind of schedule, and what would make it hard for you?

realistic fit with the schedule before it becomes a retention problem

If a patient came in for one issue but you noticed something else concerning during intake, like a wound or a mood change, what would you do with that information?

attentiveness beyond the checklist and willingness to communicate observations to the team

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 01120 AMG Park Ridge Cumberland Ave - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Mon: 7:30-6:15 Tue: 6:30-4:15 Wed: 6:30-6:15 Thur: 6:30-4:15 Fri: Off (But may change based on clinic needs). Sat: Every 6th Saturday (But may change based on clinic needs). Pay Range: $21.85 - $34.35 $2500 sign on bonus after 90 days of employment. Where You Will Work :  Aurora Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   • High School Diploma or GED required.    • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .   What You’ll Do:   Schedule:  40 hours/week Mon: 7:30-6:15 Tue: 6:30-4:15 Wed: 6:30-6:15 Thur: 6:30-4:15 Fri: Off (But may change based on clinic needs). Sat: Every 6th Saturday (But may change based on clinic needs). As a  Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  About This Location:   Park Ridge Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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