JobsAdvocate Health

Medical Assistant (MA) - Family Medicine Clinic

Advocate Health · Mount Pleasant, WI

Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's vital signs or symptoms were concerning enough that you needed to flag the provider right away.

judgment about when to escalate versus wait, and comfort recognizing red flags

Describe a time you worked closely with a physician or nurse practitioner on a patient's care. What made that partnership work?

how the candidate functions as part of a small clinical team, not just following orders

What primary care experience have you had, and what parts of family medicine feel most familiar to you, things like chronic disease follow-ups, well visits, or vaccines?

whether the required primary care background is real and specific, not just general MA experience

Tell me about a time you noticed you'd made a mistake or almost made one with a patient. What did you do next?

honesty and accountability around patient safety, and whether they self-report

Tell me about a patient interaction that reminded you why you like this work.

genuine motivation and bedside manner fit for a family medicine, all-ages patient population

Technical

Walk me through how you room a patient from the moment you call them back to when the provider walks in.

whether the candidate has a consistent, safe workflow for vitals, history, and chart prep in a real primary care setting

How do you handle specimen collection and point-of-care testing to make sure results are accurate and properly logged?

attention to lab protocol and documentation discipline

What's your process for double-checking a medication or vaccine before you administer it?

familiarity with the rights of medication administration and error prevention habits

How do you document in the electronic health record so that the next person reading the chart, whether it's the provider or another MA, has what they need?

EHR competence and understanding of documentation as part of the care team's communication

Situational

Tell me about a time you had a full schedule of patients and something threw the day off, like a late patient or an urgent walk-in. How did you manage it?

ability to stay organized and calm under a busy first-shift clinic pace

If a patient became upset or agitated in the exam room, what would you do first?

de-escalation skills and awareness of when physical safety measures are needed

How do you protect patient confidentiality day to day, especially with things like phone calls, printed materials, or conversations at the front desk?

practical understanding of HIPAA beyond a textbook answer

This job involves lifting, transferring patients, and being on your feet most of the day. How have you managed that kind of physical demand in past roles?

realistic self-assessment against the stated physical requirements

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 01120 AMG Spring Street - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday, first shift. Specifics will be discussed during manager interview as this is for a new provider. Pay Range: $21.85 - $32.80 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.     Where You Will Work :   Our primary care physicians at Aurora Family Medicine in Racine, WI provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. When you’re looking for primary care close to home, visit us in Racine, WI.   Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.     We’re Looking For:   • High School Diploma or GED required.       • M ust have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Primary Care experience required   What You’ll Do:   As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and assist providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.     About This Location:   Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be required.    • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!   Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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