JobsAdvocate Health

Medical Assistant (MA) - Family Medicine

Advocate Health · Oswego, IL

Posted Aug 26, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to prepare a patient for a procedure they were nervous about. What did you say or do?

bedside manner and ability to keep patients calm and cooperative, which matters for daily throughput

Tell me about a time you had to give an injection or draw blood from a patient who was scared or resistant. How did you handle it?

technical composure combined with patient communication under pressure

Describe a day where the schedule got backed up and providers were falling behind. How did you help keep things moving without cutting corners on patient care?

ability to work efficiently under volume pressure typical of a busy family medicine clinic

Tell me about a time you disagreed with how a coworker, nurse, or provider handled something with a patient. What did you do?

ability to raise concerns professionally within a team-based care structure without creating conflict

What does compassion look like to you in a fast-paced clinic where you might see a full schedule of patients back to back?

whether the candidate has a genuine patient-centered mindset or just a rehearsed answer about caring

Technical

Walk me through how you take and record a full set of vital signs on a patient. What do you do if something looks off, like a blood pressure that's much higher than usual?

whether the candidate follows a consistent clinical process and knows when to escalate rather than just record and move on

Tell me about your experience with phlebotomy and specimen collection. What's your comfort level, and have you worked with point-of-care testing before?

actual hands-on skill level against the preferred phlebotomy requirement, since this affects how much training they'll need

How do you document care in the electronic health record, and what do you do to make sure your notes are accurate and complete before the provider sees the patient?

attention to detail and understanding that documentation errors carry real clinical and legal weight

How do you make sure you're following proper protocol when handling blood, body fluids, or hazardous waste?

basic safety compliance and habits around infection control, since this is a daily exposure risk in the role

Situational

This clinic floats staff between the Oswego and Naperville offices, and Saturday hours rotate. How do you feel about that kind of schedule, and how have you handled variable schedules in the past?

realistic willingness to accept the actual logistics of the job, not just polite agreement

A patient tells you a medication list at check-in that doesn't match what's in the chart. What do you do?

judgment about flagging discrepancies and not just entering whatever is easiest

If a patient in the waiting room suddenly seems to be in distress, or a situation starts to escalate and gets tense, what's your first move?

awareness of safety protocols, verbal de-escalation skills, and knowing the limits of an MA's role versus calling for help

A patient calls the front desk upset because they feel they were rushed through their visit or not listened to. If that patient is standing in front of you now, how do you respond?

customer service instincts and how the candidate represents the practice's reputation in the moment

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01120 AMG Oswego - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday-Friday various start time-7am-8am depending Saturday-8am-12pm Rotated Will be floating between Oswego and Naperville offices Pay Range: $22.90 - $34.35 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Phlebotomy skills are preferred . What You’ll Do: Schedule: Monday-Friday various start time-7am-8am depending Saturday-8am-12pm Rotated Will be floating between Oswego and Naperville locations As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: 80 Templeton Dr. Oswego, IL & 1508 Aurora Avenue, Naperville, IL Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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