JobsAdvocate Health

Medical Assistant - Family Medicine

Advocate Health · Orland Park, IL

Posted Sep 7, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

This office sees 400 to 450 patients a day. Tell me about a time you had to keep multiple patients moving at once without cutting corners on care.

ability to handle high patient volume while maintaining accuracy and compassion

Tell me about a time you caught an error before it reached the patient, whether that was a wrong dose, a mislabeled sample, or a documentation mistake.

attention to detail and willingness to speak up about safety issues

Tell me about a time you disagreed with a nurse or provider about how something should be handled with a patient. How did you resolve it?

teamwork and communication within the care team hierarchy

Describe a time a patient or family member was upset about wait times or care coordination. How did you handle the interaction?

customer service instincts and composure under complaint pressure

Technical

Walk me through how you room a patient from the moment you call them back to the moment the provider walks in.

whether the candidate has a consistent, safe workflow for vitals, history, and exam prep in a busy clinic

What's your experience with phlebotomy and specimen collection, and how do you make sure a sample stays viable from draw to lab pickup?

depth of hands-on lab skills since phlebotomy is a preferred qualification here

How do you document vitals, history, and point-of-care test results in the electronic health record so that the provider can trust what they're reading?

comfort with EHR documentation standards and accuracy

How do you keep track of medications and vaccines you're asked to administer, especially making sure you have the right patient, right dose, and right route?

familiarity with medication administration safety checks

What steps do you take to protect patient confidentiality and follow HIPAA in a busy, open clinic environment?

understanding of privacy regulations in practice, not just in theory

Situational

A patient comes in anxious about getting a vaccine or blood draw. How do you calm them down while still getting the job done efficiently?

patient rapport and de-escalation skills under time pressure

If a patient becomes verbally aggressive or starts to escalate in the exam room, what do you do first?

judgment and training around safety interventions and verbal de-escalation

You're on your own for a few minutes and a patient's condition changes suddenly, maybe their blood pressure spikes or they seem to be having a reaction. What's your next move?

ability to recognize red flags and respond quickly without a provider present

This role includes early mornings starting at 7, one evening a week, and rotating Saturdays. How do you manage a schedule like that alongside everything else in your life?

realistic commitment to the shift pattern and reliability

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 01120 AMG Orland Park 167th - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: One evening per week. Possible early shifts - start time 7:00 a.m. Rotating Saturdays - 1 every 3 weeks. Pay Range: $22.90 - $34.35 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. We’re Looking For:   • High School Diploma or GED required.    • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .   Schedule: One evening per week. Possible early shifts - start time 7:00 a.m. Rotating Saturdays - 1 every 3 weeks. What You’ll Do:   As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  About This Location:   Advocate Medical Group Orland Park is located in the Southwest Suburbs of Chicago and is the largest primary care office on the South Side. We offer comprehensive services including Family Medicine, Internal Medicine, Pediatrics, Immediate Care Clinic (ICC), and a wide range of specialty services. Our practice serves approximately 400–450 patients daily, caring for nearly 100,000 patients annually, and plays a vital role in meeting the healthcare needs of our community. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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