JobsAdvocate Health

Medical Assistant (MA)- Family Medicine

Advocate Health · Westmont, IL

Posted Sep 2, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give a vaccine or medication to a patient who was nervous or resistant. How did you handle it?

bedside manner and ability to keep patients calm and compliant during clinical tasks

Describe a day where you were double-booked or the provider fell behind schedule. How did you keep things moving without cutting corners on patient care?

ability to manage pace and prioritize under real clinic pressure without sacrificing safety

Tell me about a time you caught a mistake, either your own or someone else's, in patient documentation or medication administration. What did you do?

honesty, accountability, and understanding of error-reporting protocols

Tell me about a time you worked closely with a provider or nurse on a patient's care. What made that partnership work well?

teamwork and ability to function as part of a coordinated care team, which the posting emphasizes

Technical

Walk me through how you room a patient from the moment you call them back to when you hand off to the provider.

whether the candidate has a consistent, safe workflow for vitals, history, and documentation in a family medicine setting

Tell me about your experience with phlebotomy and specimen collection. What kinds of draws or point-of-care tests have you done most often?

actual hands-on skill level against the preferred phlebotomy qualification, since it's not required but clearly valued

How do you document in the electronic health record, and have you worked in Epic or a similar system before?

EHR fluency and accuracy under the documentation demands of a busy clinic

What steps do you take to protect patient confidentiality in a busy clinic where other patients and staff are nearby?

understanding of HIPAA and privacy practices in a real ambulatory setting

Situational

A patient tells you they're allergic to a medication right before you're about to administer it, but the chart doesn't show that allergy. What do you do?

judgment around patient safety, escalation, and not just following the order blindly

This role covers two locations and a schedule that can shift based on patient care needs. How do you handle last-minute changes to your day?

flexibility and willingness to accommodate the part-time, variable schedule described in the posting

How do you approach taking a health history from a patient who is guarded or gives short, vague answers?

communication skill and thoroughness in gathering clinically useful information

This job involves lifting up to 35 pounds, assisting with patient transfers, and being on your feet a lot. Have you worked in a physically demanding clinical role before, and how did you manage it?

realistic understanding of and readiness for the physical demands listed

If a patient became verbally aggressive or agitated during a visit, how would you respond?

de-escalation skills and awareness of safety protocols mentioned in the physical requirements

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 01120 AMG AOC Westmont Blackhawk - Family Medicine Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: 20 hours a week • Monday: 10:00 AM to 12:00 PM • Wednesday: 7:30 AM to 5:00 PM • Thursday: 9:30 AM to 7:00 PM Schedule is subject to change based on operational and patient care needs. Pay Range: $21.85 - $32.80 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Phlebotomy skills are preferred . What You’ll Do: Schedule: Monday: 10:00 AM to 12:00 PM, Wednesday: 7:30 AM to 5:00 PM, Thursday: 9:30 AM to 7:00 PM Schedule is subject to change based on operational and patient care needs. As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: 639 Blackhawk Dr. Westmont, IL & 6840 S. Main St. Downers Grove, IL Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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