JobsAdvocate Health

Medical Assistant (MA)- Family Medicine

Advocate Health · North Aurora, IL

Posted Aug 24, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to prepare a patient for a procedure they were anxious about. What did you say or do to help them get through it?

bedside manner and ability to calm patients under stress

Describe a day when you were juggling rooming patients, taking histories, and helping with procedures all at once, and something unexpected came up. How did you keep things moving without dropping the ball on patient care?

capacity to multitask in a busy ambulatory setting without sacrificing accuracy or compassion

Tell me about a time you disagreed with a coworker, maybe a nurse or another MA, about how something should be handled with a patient. How did you resolve it?

ability to work smoothly inside a care team without letting friction affect patient care

What does patient confidentiality mean to you day to day, beyond just not talking about patients outside of work?

real understanding of HIPAA-level judgment in small moments, like screen visibility or hallway conversations

Tell me about a time your workday didn't go as planned, maybe you were short-staffed or the schedule got thrown off. How did you adjust?

flexibility and steadiness given the two-week rotating schedule and variable shift lengths

Why do you want to work in family medicine specifically, rather than a specialty clinic or a hospital floor?

genuine interest in the pace and relationship-based nature of primary care versus just needing any MA job

Technical

Walk me through how you take and record a full set of vital signs on a patient. What do you do if something looks off, like a blood pressure that's much higher than usual?

whether the candidate has solid clinical fundamentals and knows when to escalate to the provider rather than just documenting and moving on

Tell me about your experience with phlebotomy and specimen collection. How many draws would you say you've done, and what's your approach with a patient who is a hard stick or very nervous about needles?

actual hands-on comfort with a preferred skill that this clinic clearly relies on

What electronic health record systems have you worked in, and how do you make sure your documentation is accurate and done in real time instead of falling behind?

EHR fluency and whether documentation habits will hold up in a fast-paced clinic

How do you handle a patient's medical history intake when they're vague or seem to be leaving something out?

skill at drawing out complete, accurate information that the provider will actually rely on

Situational

This schedule has some long days, like a Tuesday that runs 8 to 7 and Saturday mornings. How do you think about managing your energy and staying sharp with patients late in a shift like that?

realistic buy-in to the actual posted schedule, not just polite agreement

Say a provider asks you to give a vaccine or medication, but something about the order doesn't look right to you. What do you do?

willingness to speak up and follow safety protocol even when it means questioning a provider

If a patient in the waiting room suddenly became combative or a family member started escalating, what would you actually do first?

readiness to use verbal de-escalation and safety protocols described in the physical requirements

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The full job description

As published by Advocate Health.

Department: 01120 AMG North Aurora - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Late shifts: Tuesdays 8a-7p Thursdays 8a-6p Saturdays are 8a-2p Sample schedule: Week 1   Monday8-5 Tuesday 8-5 Wednesday off Thursday 8-6 Friday 8-5 Saturday 8-2 Week 2 Monday 8-5 Tuesday 9-7 Wednesday 8-5 Thursday 8-5 Friday 8-4 Pay Range: $22.90 - $34.35 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Phlebotomy skills are preferred . What You’ll Do: Schedule: Late shifts: Tuesdays 8a-7p Thursdays 8a-6p Saturdays are 8a-2p Week 1   Monday8-5 Tuesday 8-5 Wednesday off Thursday 8-6 Friday 8-5 Saturday 8-2 Week 2 Monday 8-5 Tuesday 9-7 Wednesday 8-5 Thursday 8-5 Friday 8-4 As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: 82 Miller Dr. North Aurora, IL Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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