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Medical Assistant I - Plastic Surgery

Medical College of Wisconsin · Wauwatosa, WI · Full time

Posted Jul 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Plastic surgery patients can be self-conscious about why they're here. How do you take a brief history in a way that keeps them comfortable?

What they are checking: Whether they show tact and privacy around sensitive topics like reconstruction after cancer or cosmetic concerns.

Tell me about a time you had to schedule a visit plus ancillary tests around a patient's limited availability. How did you make it work?

What they are checking: Whether they can coordinate multiple appointments so patients don't miss tests needed before surgery.

Tell me about a patient who was upset at the front desk. What did you say and how did it end?

What they are checking: Whether they stay calm and kind with frustrated patients, which is central to the customer service this clinic asks for.

What would you do

A patient shows up for a plastic surgery visit and the referral or insurance authorization isn't on file. What do you do?

What they are checking: Whether they can protect the patient's visit and the clinic's billing without simply sending the person home or ignoring the gap.

The phones are ringing, two patients are at the desk, and a room needs turning over. How do you decide what comes first?

What they are checking: Whether they can keep clinic flow moving under pressure without dropping callers or leaving rooms dirty.

How do you keep exam rooms cleaned and stocked across a busy day so nothing runs out mid-visit?

What they are checking: Whether they think ahead about supplies instead of only reacting when a provider asks for something missing.

You notice an error in a patient's chart that a coworker entered. How do you handle it?

What they are checking: Whether they correct medical records the proper way and speak up respectfully rather than ignoring or quietly changing things.

About the work

Walk me through how you room a patient, from calling them back to the moment the surgeon walks in.

What they are checking: Whether they have a steady, repeatable rooming routine that leaves the physician nothing to redo or chase down.

How do you set up an exam room and select instruments when a procedure needs sterile technique, and what breaks sterility?

What they are checking: Whether they truly understand aseptic versus sterile setup, since a contaminated tray in a surgery clinic causes real infections.

Which vital signs do you take, and tell me about a time a reading worried you. What did you do with it?

What they are checking: Whether they know which numbers need to reach the provider right away rather than just being typed into the chart.

When you take a phone message for a surgeon or nurse, what do you make sure is in it?

What they are checking: Whether their messages are complete enough that nobody has to call the patient back just to ask the basics.

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The full job description

As published by Medical College of Wisconsin.

Summary As a Medical Assistant I in the Department of Plastic Surgery, under the direction of clinic leadership, you will facilitate efficient clinic flow by maintaining excellent patient care and customer service. Work schedule: Monday - Friday, 8:00 - 4:30PM Primary Responsibilities • Greet and register clinic patients. Obtain and/or update registration information and referrals or authorizations as necessary. • Schedule clinic appointments, ancillary tests and maintain appropriate scheduling information • Prepare patient exam rooms and equipment and select instruments using aseptic and sterile techniques • Escort patient to exam room, obtain brief history and vital signs. Update medical records for physician review • Receive and route incoming clinic phone calls to appropriate area. When necessary, record accurate messages and distribute to appropriate area • Clean and stock patient exam rooms • Other duties as assigned. Knowledge – Skills – Abilities • Knowledge of biology, clinical judgment, medicine, cultural awareness, and consulting. • Medical documentation, interpersonal, practice-based learning and improvement, empathy, and decision making skills. Qualifications Minimum Required Education: High School Diploma or equivalent Minimum Required Experience: Two years patient care experience or graduated from an accredited Medical Assistant Program. Physical Requirements Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Work Environment Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. #LI-NK1 Why MCW? • Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options • 403B Retirement Package • Competitive Vacation and Paid Holidays offered • Tuition Reimbursement • Paid Parental Leave • Employee & Family Assistance Program (EFAP) • Pet Insurance • On campus Fitness Facility, offering onsite classes • Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc. For a brief overview of our benefits see: Benefits Overview For a full list of positions see: MCW Careers At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website . MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination: The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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