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Manager Mental Health Services - Outpatient - Swedish Hospital

Endeavor Health · Chicago, IL · $43.38–$67.24 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you managed a team through a difficult change.

What they are checking: Whether they have real management experience leading clinicians through change.

Tell me about a process you improved in a mental health setting.

What they are checking: Whether they find problems and fix them with clear results.

How does your inpatient experience help you run an outpatient program?

What they are checking: Whether they understand the continuum of care and smooth transitions between levels.

What would you do

A patient in the outpatient program becomes a danger to themselves during a session. What should happen next?

What they are checking: Whether they know crisis protocols and make sure staff can carry them out.

How would you act as a liaison between physicians and outpatient staff when they disagree?

What they are checking: Whether they can bridge conflicts and keep care coordinated.

A staff member is burning out from heavy caseloads. What do you do?

What they are checking: Whether they protect staff wellbeing while keeping care going.

How would you take part in community events and build referral partnerships?

What they are checking: Whether they see outreach as part of growing and supporting the program.

About the work

How would you evaluate whether our outpatient mental health programs are delivering high-quality care?

What they are checking: Whether they use outcomes, access and compliance data rather than impressions to judge quality.

How do you keep the program compliant with regulatory requirements?

What they are checking: Whether they understand documentation, licensing and audit expectations in behavioral health.

How do you decide when to approve overtime and how to set daily work priorities?

What they are checking: Whether they manage resources responsibly while meeting patient needs.

Practice this interview out loud.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $43.38 - $67.24 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Sign on bonus: N/A • Position: Manager ; Mental Health Outpatient Services • Location: Swedish Hospital ; Chicago • Full Time/Part Time: Full Time • Hours: 8:00am-4:30pm (Some evenings may be required for community events/may work 1 summer and 1 winter holiday) • Required Travel: May attend meetings at other Endeavor Health locations What you will do: • Responsible for managing, planning, administering and evaluating outpatient programs in order to ensure high quality patient care, teamwork, and coordination of care. Determines work priorities, prepares daily work assignments, approves overtime and monitor compliance for regulatory requirements. Serves as a resource person for outpatient site nursing personnel in resolving operations and patient care problem. Acts as a physician liaison and role model for staff. Identified areas for improvement, recommends revisions to procedures and implements same. What you will need: • Education : • Masters Degree and Clinical Licensure (LSCW/LCPC/LCP) • Certification : CPI within 90 days of hire • Experience : Previous inpatient experience and management experience • Unique or Preferred Skills : Familiarity with continuum of care and assessment and intervention skills. Knowledge of patient rights and laws pertaining to mental health. Benefits (For full time or part time positions): • Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions) • Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions) • Incentive pay for select positions • Opportunity for annual increases based on performance • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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