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Lead Appliance Delivery and Installation Associate

Ferguson · McFarland, WI · $24.78–$39.66 an hour · Full time

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a delivery or install crew.

What they are checking: Whether they have actually guided others in the field, which the lead title requires.

Tell me about a time you got a customer complaint and turned it around.

What they are checking: Whether they protect the company's reputation in customers' homes.

How do you keep your crew motivated on long days?

What they are checking: Whether they lead by example and keep the team working safely when tired.

What would you do

Your helper is rushing and nearly damaged a customer's wall. What do you say?

What they are checking: Whether they correct a teammate firmly and respectfully in the moment.

A customer refuses to let you remove their old appliance because it was not on the order. How do you handle it?

What they are checking: Whether they clarify the order calmly and call the branch rather than argue.

Your route is behind by two hours. How do you decide what to do?

What they are checking: Whether they communicate with customers and dispatch and make smart calls on the route.

About the work

How would you train a new helper on safe lifting and appliance handling?

What they are checking: Whether they can teach safety clearly, since new helpers learn from the lead.

Walk me through installing a dishwasher, including water, drain and electrical connections.

What they are checking: Whether they have the hands-on skill to do and check installs correctly.

What do you do if an installation is not safe or not up to code?

What they are checking: Whether they refuse unsafe installs and explain why to the customer.

How do you keep the truck, tools and paperwork organized for the crew?

What they are checking: Whether they run a tidy, prepared operation that saves time on every stop.

Practice this interview out loud.

Offer builds a real interview for this exact role at Ferguson from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Ferguson.

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Our Installation Associates deliver, install, and remove a wide variety of appliances in commercial and residential settings. We are a family friendly company offering a great work /life balance, excellent benefits, full company-paid training, and a variety of career paths. Schedule: Monday – Friday 6:30 am to 4:30 pm or until route completion. The PERKS of working for Ferguson: Competitive compensation Incentive bonus potential Safe Driver incentive Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.) 401(K) Retirement Savings Plan with company match Paid time off (vacation, sick, personal, holiday, and parental leave) Employee Assistance Programs Associate discounts Community involvement opportunities Opportunities for growth and advancement both professionally and financially Responsibilities: • Train associates on proper installation procedures. • Consult with associates and customers at job sites. • Order parts to maintain inventory. • Perform quality checks on the installation work to ensure proper installation practices are used. • Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders. • Manage installation related issues and provide solutions. • Inspect and test systems to verify system compliance with plans and specifications or to detect and locate malfunctions. • Install or replace machinery, equipment, appliances and new or replacement parts. • Be responsible for providing driver duties and responsibilities. Qualifications: • 5+ years of expe rience with construction, kitchen, plumbing or home appliance products or installations is required . • Valid state issued license is required . • Must be at least 21 years of age. • Experience in a l ead role is highl y p referred . • Must currently, have, acquire , and/or maintain a valid DOT Medical card in order to meet driver requirements • Must have great mechanical skills and willingness to learn new things. • With the assistance of lifting equipment such as stair climber , oven lifts, and/or air sled, the ability to lift 90+ pound objects constantly . • Ability to deliver “white glove service” to customers. Excellent customer service skills are a must ! • Excellent time management, organizational skills, leadership , and problem-solving skills. • Ability to work well under pressure, meeting multiple and sometimes competing deadlines. *Pre-employment drug and background screening required * At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $24.78 - $39.66 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

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