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Credit Specialist

Ferguson · Madison, WI · $21.63–$32.45 an hour · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about managing a portfolio of national or large commercial accounts.

What they are checking: Whether they have handled big, complex customers like the posting describes.

Tell me about the hardest collection you have ever worked. How did it end?

What they are checking: Whether they stay persistent and creative with difficult accounts.

What would you do

An invoice is ninety days past due, and the customer says the material was short. How do you handle it?

What they are checking: Whether they find the root cause with the branch before pushing for payment.

How do you keep collections firm while protecting a good customer relationship?

What they are checking: Whether they can minimize bad debt without damaging the business relationship.

A sales rep wants you to release an order on a customer who is over their limit. What do you do?

What they are checking: Whether they balance sales needs with credit risk and explain their decision.

How do you organize your day when you have many accounts needing attention?

What they are checking: Whether they prioritize by risk and dollars rather than working accounts randomly.

About the work

How do you decide whether to extend or raise a customer's credit limit?

What they are checking: Whether they weigh payment history, financials and risk in a disciplined way.

What reports would you use to monitor invoice status across your portfolio?

What they are checking: Whether they work from aging data and trends rather than reacting to calls.

How do you handle invoice disputes that keep repeating with the same customer?

What they are checking: Whether they fix the underlying process, not just each invoice, which the posting calls root cause.

What do you know about lien rights or other tools to secure payment in construction supply?

What they are checking: Whether they understand protections that matter in contractor credit.

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Offer builds a real interview for this exact role at Ferguson from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Ferguson.

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Credit Specialist will be managing a portfolio of process focused customers and national accounts Responsibilities: • Manage customers optimizing a wide variety of credit and collection functions. • Monitor invoice status and root cause issues • Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts. • Maintain consistency between credit and collection activities and the organization's overall customer relations strategy. • Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears. • Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify/address problem debts. • Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships. • Support enterprise business and sales objectives through efficient performance of job responsibilities. Qualifications: • 1-5 years of experience in credit management or similar roles. • Proficiency in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.). At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $21.63 - $32.45 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

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