Jobs › LKQ

Inside Sales Rep

LKQ · Janesville, WI · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

Apply at LKQ

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you turned a phone inquiry into a sale.

What they are checking: Whether they have real sales instincts on the phone, not just order-taking skills.

Tell me about how you follow up with customers after a sale.

What they are checking: Whether they build relationships through follow-up, which brings repeat business.

How do you stay organized when the phones are busy and orders are stacking up?

What they are checking: Whether they can keep accuracy and good service during busy stretches.

What would you do

A customer calls needing a part you don't have. How would you suggest a substitute or modification?

What they are checking: Whether they can find solutions and explain them clearly, which the posting lists as a key duty.

A shipment is going to be delayed. How do you tell the customer?

What they are checking: Whether they communicate bad news early and honestly instead of waiting for the customer to call.

How would you find and develop new customers from the inside sales desk?

What they are checking: Whether they will prospect actively, which the posting expects, rather than only answering calls.

How do you handle a customer who is frustrated about a credit or return?

What they are checking: Whether they stay calm and work through the paperwork carefully to resolve the issue.

About the work

How do you explain warranties and part quality differences to a customer choosing between options?

What they are checking: Whether they can help customers understand trade-offs so they make a good buying decision.

How do you make sure an order is entered correctly, with the right part, price and shipping details?

What they are checking: Whether they double-check order details, since entry errors lead to wrong deliveries and returns.

What do you know about used, recycled or aftermarket auto parts?

What they are checking: Whether they have, or are eager to build, the product knowledge customers rely on.

Practice this interview out loud.

Offer builds a real interview for this exact role at LKQ from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by LKQ.

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Responsible for generating revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions regarding parts, pricing, and services. Essential Job Duties • Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods. • Complete internal documents supporting any transaction (credits, invoices, work order and/or interchange and returns, etc.). • Prospect and develop relationships with potential customers to cultivate new business. • Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. • Advise customers on substitution or modification of part when part requested is not available. • Process orders – perform order entry, review orders for correct handling, pricing, quantities, and shipping data (may dispatch orders in some locations). • Follow-up with customers as needed. • Assume other duties as assigned. Supervisory Responsibilities • Not responsible for supervising employees. Minimum Requirements Education & Experience • High School Diploma/GED • 1+ years of related experience required • Preferred Requirements • College coursework or degree. • Prior automotive experience and knowledge of automotive parts. • Bilingual English/Spanish. Knowledge/Skills/Abilities • • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. • Basic computer skills. • Basic messages communicated orally. May write brief messages and keep simple records. May expain and offer guidance on routine procedures. • Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. • Decisions generally affect own job or assigned functional area. • Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction. • Prioritize assigned and routine tasks. Handle appropriately. • No additional competencies required. Essential Physical Demands/Work Environment • • Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. • Travel may be required periodically, including overnight stays (contingent on position requirements). • The employee must occasionally lift and/or move up to 50 pounds. Benefits: • Health/Dental/Vision Insurance • Paid Time Off • Paid Parental Leave • Fertility Coverage • 401k with Generous Company Match • Company Paid Life Insurance and Long-Term Disability • Short-Term Disability • Employee Assistance Program • Tuition Reimbursement • Employee Discounts • PNC Daily Pay Option Join us for an exciting career journey with positive, driven individuals.

Apply at LKQ