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Dispatcher

LKQ · Janesville, WI · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you kept track of many moving pieces at once.

What they are checking: Whether they stay organized under pressure, since dispatch is constant multitasking.

How do you communicate with drivers, warehouse and sales so nothing falls through the cracks?

What they are checking: Whether they communicate clearly and proactively across teams, which the posting names directly.

Tell me about a time you made a mistake in scheduling or paperwork. How did you fix it?

What they are checking: Whether they own and fix errors quickly, which keeps small problems from becoming big ones.

What would you do

A driver calls in sick and the morning routes are already set. What do you do?

What they are checking: Whether they can quickly rearrange routes and tell customers about delays instead of freezing.

A sales rep promises a customer a rush delivery that doesn't fit any route. How do you handle it?

What they are checking: Whether they can work with sales to find a solution or set honest expectations with the customer.

A customer calls upset that their part hasn't arrived. What do you do?

What they are checking: Whether they can stay calm, find out where the delivery is and give an honest update.

How would you handle UPS shipments and customer pickups while also dispatching trucks?

What they are checking: Whether they can prioritize several tasks at once without dropping any of them.

About the work

Walk me through how you'd plan the day's delivery routes for several drivers.

What they are checking: Whether they can group stops, balance driver loads and think about timing to keep deliveries on schedule.

How would you make sure vendor parts and returns are processed correctly every time?

What they are checking: Whether they follow procedures carefully, since mistakes in returns cost the company money.

What computer skills or software have you used to track orders or schedules?

What they are checking: Whether they are comfortable with the basic systems dispatch work depends on.

Practice this interview out loud.

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The full job description

As published by LKQ.

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Responsible for dispatching and tracking scheduled delivery activities to ensure a timely process and flow of materials. Schedules the movement of all inbound and outbound goods and services with shipping, receiving, security and other departments as necessary. Essential Job Duties • Dispatch trucks and all orders to be processed. • Ensure parts and services are delivered in a timely manner. • Set routes with drivers. • Set up paperwork for incoming vendors. • Communicate with sales, warehouse, and delivery staff on delivery and routing issues. • May have to handle UPS orders and customer pickups. • Ensure that all vendors’ parts are correctly processed per company policy. • Ensure that all returns to vendors are done correctly following company policy. • Assume other duties as assigned. Supervisory Responsibilities • Not responsible for supervising employees. Minimum Requirements Education & Experience • High School Diploma/GED • 0+ years of experience required Preferred Requirements • No Preferred Education Required Knowledge/Skills/Abilities • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. • Basic computer skills. • Basic messages communicated orally. May write brief messages and keep simple records. • Problems encountered are simple, repetitive and generallly solved by clear directions and procedures. • Follows standard procedures with no decision making involved. • Uses guidance/guidelines provided by supervisor/manager. • Assignments/priorities provided by supervisor/manager. • No additional competencies required. Essential Physical Demands/Work Environment • Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. • Travel may be required periodically, including overnight stays (contingent on position requirements). • The employee must occasionally lift and/or move up to 25 pounds. Benefits: • Health/Dental/Vision Insurance • Paid Time Off • Paid Parental Leave • Fertility Coverage • 401k with Generous Company Match • Company Paid Life Insurance and Long-Term Disability • Short-Term Disability • Employee Assistance Program • Tuition Reimbursement • Employee Discounts • PNC Daily Pay Option Join us for an exciting career journey with positive, driven individuals.

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