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Inside Sales Coordinator

LKQ · Janesville, WI · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you built a relationship with a new customer.

What they are checking: Whether they can develop new business, which the posting lists alongside order handling.

How do you work with the warehouse and delivery teams to make sure orders go out correctly?

What they are checking: Whether they coordinate well with other teams, since inside sales depends on them to deliver.

What makes you good at a job that mixes sales and customer service?

What they are checking: Whether they understand that great service is what drives repeat sales in this role.

What would you do

A requested part isn't available. How would you help the customer find another option?

What they are checking: Whether they can suggest substitutes or modifications that solve the customer's problem.

How would you explain price, delivery time and payment options to a customer clearly?

What they are checking: Whether they communicate details plainly so customers know exactly what to expect.

A customer is angry because their part arrived late and they lost a job. How do you respond?

What they are checking: Whether they show empathy, take ownership and work with dispatch to make things right.

What would you do if you noticed a pricing error on an order you already sent?

What they are checking: Whether they fix and report errors right away instead of hoping no one notices.

How do you prioritize follow-ups when you have many customers waiting to hear back?

What they are checking: Whether they have a system for follow-up so no customer gets forgotten.

About the work

Walk me through how you'd process a customer order from the first call to dispatch.

What they are checking: Whether they understand order entry, pricing review and shipping details well enough to avoid errors.

How do you complete paperwork like credits, invoices and returns accurately?

What they are checking: Whether they are careful with internal documents, since mistakes affect billing and inventory.

Practice this interview out loud.

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The full job description

As published by LKQ.

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Responsible for generating revenue by promoting sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions regarding parts, pricing, and services. Essential Job Duties • Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods. • Complete internal documents supporting any transaction (credits, invoices, work order and/or interchange and returns, etc.). • Prospect and develop relationships with potential customers to cultivate new business. • Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. • Advise customers on substitution or modification of part when part requested is not available. • Process orders – perform order entry, review orders for correct handling, pricing, quantities, and shipping data (may dispatch orders in some locations). • Follow-up with customers as needed. • Assume other duties as assigned. Supervisory Responsibilities • Not responsible for supervising employees. Minimum Requirements Education & Experience • High School Diploma/GED • 1+ years of related experience required • Preferred Requirements • College coursework or degree. • Prior automotive experience and knowledge of automotive parts. • Bilingual English/Spanish. Knowledge/Skills/Abilities • • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. • Basic computer skills. • Basic messages communicated orally. May write brief messages and keep simple records. May expain and offer guidance on routine procedures. • Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. • Decisions generally affect own job or assigned functional area. • Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction. • Prioritize assigned and routine tasks. Handle appropriately. • No additional competencies required. Essential Physical Demands/Work Environment • • Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. • Travel may be required periodically, including overnight stays (contingent on position requirements). • The employee must occasionally lift and/or move up to 50 pounds. Benefits: • Health/Dental/Vision Insurance • Paid Time Off • Paid Parental Leave • Fertility Coverage • 401k with Generous Company Match • Company Paid Life Insurance and Long-Term Disability • Short-Term Disability • Employee Assistance Program • Tuition Reimbursement • Employee Discounts • PNC Daily Pay Option Join us for an exciting career journey with positive, driven individuals.

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