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Inside Sales Account Representative (REMOTE) USABLUEBOOK

HD Supply · IL · Remote available · $19.62–$23.65 an hour · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you grew sales with an existing customer.

What they are checking: Whether they can upsell or cross-sell by understanding needs, not by pushing products.

The shift starts at 6 or 6:30 AM Central, remote. How do you set up your day to stay productive at home?

What they are checking: Whether they can be disciplined working remotely on an early schedule without someone watching.

How do you build a relationship with a customer over the phone and email when you never meet in person?

What they are checking: Whether they can build trust remotely through follow-through and helpfulness.

Your incentives are paid monthly. How do you stay motivated in a slow month?

What they are checking: Whether they keep activity up when results are slow, which is how sales reps recover a bad month.

What would you do

You'd inherit a book of business with water and wastewater customers. How would you get to know those accounts in your first month?

What they are checking: Whether they have a plan to learn customer needs and spot growth, since the role is about growing an existing book.

A customer calls about a product you don't know well. How do you handle it?

What they are checking: Whether they find the right answer with resources or technical support rather than guessing.

A customer says they found the same product cheaper somewhere else. What do you say?

What they are checking: Whether they sell on service and value rather than immediately dropping the price.

About the work

What do you know about the customers USABlueBook serves, the water and wastewater operators?

What they are checking: Whether they have done homework on the market and understand operators value technical help and reliable supply.

How do you use a CRM to manage your accounts and follow-ups?

What they are checking: Whether they keep good records and plan contacts, since the posting lists CRM knowledge as a plus.

How do you handle a quote request so it's accurate and sent quickly?

What they are checking: Whether they balance speed and accuracy, since slow or wrong quotes lose business to competitors.

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The full job description

As published by HD Supply.

USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, it is our goal to remain the industry’s top technical and customer service leader. The Inside Sales Representative for our USABlueBook division has an established book of business - and is responsible for growing it. You will build and maintain relationships with decision-makers and influencers in companies within your book of business. You will serve as the business owner of your portfolio of customers; contact customers over the phone and via email in order to learn their business and better understand their needs. • REMOTE Schedule: 6am/630amCT Shift MON-FRI • Competitive HOURLY BASE Rate (D.O.E.) + Sales Incentives Paid Monthly • B2B Experience/CRM Knowledge is a Plus • Benefits (Medical, Dental, Vision, Life, 401k, Vacation, Sick Time) • Proficiency with Microsoft Outlook/Word/Excel • Must be able to pass a background/drug test Job Summary Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Major Tasks, Responsibilities, and Key Accountabilities • Prospects for new sales opportunities via outbound calling and emailing. • Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support. • Generates profitable growth thru quota attainment. • Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price. • Develops code directives for certain products while maintaining target margin goals. • Performs estimating, take-off, and proposal duties as necessary. Nature and Scope • Refers complex, unusual problems to supervisor. • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. • None. Work Environment • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. • Typically requires overnight travel less than 10% of the time. Education and Experience • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers: Pay Range $19.62-$23.65 Hourly HDS provides the following benefits to all permanent full-time associates: • Medical (with Prescription drug coverage), dental, and vision plans • Health care and Dependent Care FSA (as applicable) • 401(K) with company match • Paid Holiday, Vacation, Personal Time, and Wellness Day • Paid Sick Time • Life and Accidental Death & Dismemberment Insurance • Short and Long-term Disability Insurance • Critical Illness Insurance • Accident Insurance • Whole Life insurance • Commuter Benefits • Tuition Reimbursement • Employee Assistance Program • Adoption and Surrogacy Assistance CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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