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Financial Advisor Coordinator - Abbott Labs Employee Credit Union (On-Site)

TruStage · Gurnee, IL · $37,400–$62,300 a year · Full time

Posted Jun 16, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you supported several people at once who all thought their work was most urgent.

What they are checking: Whether they can prioritize fairly and communicate clearly with multiple people they support.

Tell me about a time you noticed supplies or materials running low before anyone else did. What did you do?

What they are checking: Whether they take initiative on the small administrative tasks that keep a program running smoothly.

Tell me about a time you made a mistake on a mailing or schedule. How did you fix it?

What they are checking: Whether they own mistakes quickly and put checks in place so the same error does not repeat.

What would you do

A member calls upset because their appointment was missed. How do you handle that call?

What they are checking: Whether they stay calm, take ownership and rebuild trust with members of the credit union.

How would you introduce the Wealth Management Solutions program to a credit union member who's never thought about investing?

What they are checking: Whether they can create interest in a friendly, honest way without giving financial advice they aren't licensed to give.

This role is on-site at the Abbott Labs Employee Credit Union. How would you build good working relationships with credit union staff?

What they are checking: Whether they understand they are a partner inside someone else's branch and need that team's goodwill.

About the work

You'll schedule appointments for several financial professionals. How do you keep their calendars organized when requests come in all day?

What they are checking: Whether they have a reliable system for juggling many calendars without double-booking or losing requests.

Walk me through how you'd coordinate the logistics for a financial seminar for credit union members.

What they are checking: Whether they can plan details like room, materials, invitations and follow-up without things slipping.

Members share personal financial details on the phone. How do you protect that information at your desk?

What they are checking: Whether they understand basic confidentiality habits that matter in a regulated financial setting.

How comfortable are you with tools like Outlook, Excel and a CRM for tracking appointments and mailings?

What they are checking: Whether they have the basic office tool skills the role needs from day one.

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The full job description

As published by TruStage.

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: This position is responsible for scheduling appointments for members, Associate Financial Professional, Financial Service Representatives, and/or Lead Financial Professional, marketing the Wealth Management Solutions program to Credit Union employees and members, as well as performing administrative functions in support of the Wealth Management Solutions program. Job Responsibilities: List of general activities, duties and/or tasks typically performed within the job . • Support the marketing efforts of the program • Assemble seminar packets • Coordinate logistics of seminars • Maintain lobby marketing materials supply • Coordinate mailings • Execute basic marketing activities at the member level • birthday cards • newsletters • Administrative support to Advisor(s) • Coordinate the advisor(s) schedule • Maintain advisor(s) calendar • Set up and confirm appointments with members • Manage phone calls for advisor(s) • Order supplies • Create and manage contact information • Support success of program • Coordinate and track referrals • Conduct training with CU employees on program processes • Program reporting • Support TWMS Compliance initiatives • Maintain confidential member information by adhering to TWMS’s policies and procedures for data security and privacy The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time. Job Requirements: List of general education, background and experience, knowledge, skills, and abilities typically required to effectively perform the responsibilities of the job. Also include any required licenses and/or designations. • High school diploma or equivalent work experience. • Ability to work well within a team environment, as well as independently. • Strong organizational skills. • Strong communication skills both verbally and in writing. • Comfortable working both face-to-face and over the phone with people. • Strong attention to detail. • Previous experience with Salesforce and proficient with Microsoft Office tools. If you’re ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process. Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status. Base Salary Range: $37,400.00 - $62,300.00 At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important. Accommodation request TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.

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