JobsMotorola Solutions

Customer Engagement Specialist

Motorola Solutions · Chicago, IL

Posted Sep 15, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Walk me through a time you hit a monthly sales or activity target when the odds looked bad early on. What did you do differently in the last stretch?

whether the candidate has real experience grinding toward quota-based KPIs rather than just talking about sales in general terms

Tell me about the busiest phone-based sales environment you've worked in. How many calls or touches were you expected to make in a day, and how did you keep quality up under that volume?

whether their prior pace and call discipline actually matches the high-volume inside sales rhythm this role requires

Describe a deal or account where you had to partner closely with a field seller or account executive instead of owning the sale yourself. How did you divide the work?

whether they understand and are comfortable with a support/partnership role rather than needing to be the primary closer

Tell me about a customer meeting where things weren't going your way. How did you move the conversation forward?

composure and persuasion skill in live customer interactions, since this role includes joining meetings to advance the sales cycle

What do you know about the kind of technology Motorola Solutions sells, and why does selling into public safety or enterprise accounts interest you?

genuine interest in the product and mission versus treating this as a generic entry-level sales job

Describe the last time you had to learn a new software tool or system quickly for a job. How did you get up to speed?

adaptability to Salesforce and other systems given that hands-on CRM experience is preferred but not guaranteed for every candidate

Technical

How do you use Salesforce or a similar CRM day to day? What fields or habits do you rely on to keep your pipeline data accurate?

real hands-on CRM fluency and whether they understand data integrity as part of the job, not an afterthought

You're covering a territory with pricing that varies by account type or region. How would you go about learning and keeping straight the specific pricing rules for your accounts?

whether they take territory-specific pricing seriously and have a method for retaining detailed, changeable information

Situational

Say you're handed a list of leads from a data-driven marketing campaign and told to follow up this week. Walk me through exactly how you'd prioritize and work that list.

whether they have a concrete, repeatable method for pipeline building rather than a vague plan to 'reach out to everyone'

A field seller you support tells you a regional account is ready to close, but your notes in Salesforce say the last contact was three weeks ago and nothing was logged since. What do you do?

how they reconcile the partner-support side of the role with rigorous CRM tracking when the two seem to conflict

If you had a week where your call volume was strong but your pipeline wasn't converting to real opportunities, what would you check first?

whether they can diagnose their own performance gaps rather than just chasing activity metrics blindly

Tell me about a time you had to juggle daily, weekly, and monthly targets at once. How did you decide what to focus on when they pulled in different directions?

time management and prioritization under multiple simultaneous KPIs, which is central to this role's structure

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The full job description

As published by Motorola Solutions.

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Customer Engagement Specialist manages regional account relationships for Motorola Solutions, providing dedicated support within assigned territories. By strategically partnering with Field Sellers, this role focuses on capturing and increasing sales through a mix of account management and run-rate opportunities. Job Description The Customer Engagement Specialist manages an assigned territory, partnering with Motorola Solutions field sellers to support daily activities for targeted regional accounts. This role focuses on cultivating strong relationships with new and existing customers while applying a deep understanding of territory-specific pricing strategies to drive results. Key Responsibilities • Build and maintain a robust opportunity pipeline by executing follow-ups on data-driven marketing campaigns. • Utilize Salesforce to track all support interactions with Account Executives and field team members, ensuring data integrity. • Consistently achieve daily, weekly, and monthly activity targets and CRM performance KPIs. • Participate in customer meetings to advance the sales cycle. • Collaborate with the broader sales organization to contribute to overall company revenue goals. • Travel as required to support territory needs (approximately 10%). Qualifications & Skills • Proven track record of sales achievement, ideally in a high-energy, phone-based environment. • Skilled in Windows or Google-based applications; experience with Salesforce.com is preferred. • Prior experience in technology sales is a significant plus. Target Base Salary Range: $48,000 - $52,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.  #LI-RO1 Basic Requirements • Bachelors degree • ​OR 2+ years fields sales or inside sales experience required Travel Requirements Under 10% Relocation Provided None Position Type New Grad Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.  We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this  Reasonable Accommodations Form  so we can assist you.

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