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Associate Carrier Sales Representative

RXO · Chicago, IL

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you negotiated something where both sides needed to walk away feeling OK.

What they are checking: Whether they negotiate in a way that keeps carriers willing to work with RXO again.

This role is phone-heavy and fast-paced, with a base salary and possible commission. Tell me about a time you worked in a goal-driven environment like that.

What they are checking: Whether they are motivated by targets and can handle the steady pressure of a brokerage floor.

Describe a time you had to keep several conversations going at once and make sure nothing got lost.

What they are checking: Whether they can juggle calls and messages with carriers and customers without dropping updates.

How do you handle being told no over and over on the phone?

What they are checking: Whether they have the resilience a sales role needs when most calls do not end in a booked load.

What would you do

You have a load that needs to move today and the first three carriers you call want more than the budget allows. What do you do next?

What they are checking: Whether they keep calling and negotiating with options instead of giving up or overpaying on the first try.

A driver calls to say they are stuck in weather and will miss the delivery appointment. Who do you call and in what order?

What they are checking: Whether they keep all parties informed fast and rebook appointments before the customer finds out the hard way.

A carrier you have never used offers a very low rate and pushes you to book right away. What would you check first?

What they are checking: Whether they recognize warning signs of a fraudulent or unqualified carrier before handing over freight.

About the work

How would you go about building a group of core carriers you can count on?

What they are checking: Whether they understand that repeat carrier relationships, not one-off calls, make freight move reliably.

When you set a pickup time, what factors would you think about, such as miles, traffic and hours-of-service rules?

What they are checking: Whether they understand driver hours-of-service and realistic transit times instead of promising impossible windows.

The posting mentions procedures for high-value and high-risk loads. Why do you think those loads need extra steps?

What they are checking: Whether they take cargo theft and fraud seriously and will follow security protocol even under time pressure.

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The full job description

As published by RXO.

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $21.64/hour. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As an Associate Carrier Sales Representative at RXO, you will source, negotiate, and secure carriers to move available freight in a timely and cost-effective manner. What your day-to-day will look like: • Cultivate strong core carrier relationships while negotiating and securing carriers to move freight • Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process • Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary • Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe, including weather, traffic, miles, service rules, etc. • Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand • Accurately maintain and update information in the company’s operating systems • Conduct research in available databases for potential leads; make cold calls to prospects • Track back-end billing and invoicing to ensure that carrier charges are accurate At a minimum, you’ll need: • 1 year of relevant experience It’d be great if you also have: • Bachelor’s degree or equivalent related work or military experience • 1 year of sales or customer service experience • The ability to exercise judgment and discretion while functioning independently within authorized limits Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits • Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account • Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

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