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Carrier Sales Representative

RXO · Chicago, IL · Full time

Posted Oct 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to keep several people updated when plans kept changing.

What they are checking: Whether they communicate proactively so carriers and customers hear about delays before they become problems.

How would you build a group of core carriers who pick up your calls first?

What they are checking: Whether they understand that fair pay, quick payment help and respect earn loyalty from small trucking companies.

This job means being on the phone almost all day. Tell me about a fast-paced job where you thrived.

What they are checking: Whether they have the energy and resilience for constant calls and quick decisions without burning out.

Tell me about a time you made a mistake under pressure. How did you fix it?

What they are checking: Whether they own errors quickly and tell the right people, which matters when freight is moving in real time.

What would you do

You have a load that has to pick up in three hours and no carrier yet. Walk me through what you do.

What they are checking: Whether they work fast through core carriers, load boards and calls while staying inside a sensible rate.

A carrier is asking for much more than you budgeted. How do you negotiate?

What they are checking: Whether they can hold the line on cost with reasons while keeping the carrier willing to work with them again.

A driver calls to say his truck broke down halfway to delivery. What happens next?

What they are checking: Whether they stay calm, notify the customer quickly and line up a recovery plan instead of hoping it works out.

About the work

What do you think about when scheduling a pickup and delivery time for a long-haul load?

What they are checking: Whether they factor miles, weather, traffic and driver hours-of-service rules into a realistic appointment.

The posting mentions procedures for HVS and HRC loads. Why do high-value and high-risk loads need extra care?

What they are checking: Whether they grasp that cargo theft and carrier fraud are real risks that strict vetting is meant to stop.

How would you make sure a carrier is legitimate before giving them a load?

What they are checking: Whether they would check authority, insurance and safety records instead of trusting a phone call.

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The full job description

As published by RXO.

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $45,000.00 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Carrier Sales Representative at RXO, you will source, negotiate, and secure carriers to move available freight in a timely and cost-effective manner. What your day-to-day will look like : • Cultivate strong core carrier relationships while negotiating and securing carriers to move freight • Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process • Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary • Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe, including weather, traffic, miles, service rules, etc. • Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand • Accurately maintain and update information in the company’s operating systems • Conduct research in available databases for potential leads; make cold calls to prospects • Track back-end billing and invoicing to ensure that carrier charges are accurate At a minimum, you’ll need : • 1 year of procurement experience It’d be great if you also have : • Bachelor’s degree or equivalent related work or military experience • 1 year of transportation experience • 2 years of sales or customer service experience • The ability to exercise judgment and discretion while functioning independently within authorized limits Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits • Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account • Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

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