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US-Patient Access Assoc I

R1 RCM · Elk Grove Village, IL · $16.12–$23.21 an hour · Part time

Posted Jul 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you were the first person someone met when they needed help.

What they are checking: Whether they understand that first impressions shape how people feel about the whole experience.

Tell me about a time you had to learn a lot quickly in a new job.

What they are checking: Whether they can absorb training fast, since no healthcare background is required.

How do you handle typing, phones and in-person patients all at once?

What they are checking: Whether they can multitask without losing accuracy or warmth.

Why do you want to start a career in healthcare?

What they are checking: Whether they have a real reason that will carry them through hard shifts.

What would you do

This is a PRN role at Alexian Brothers with at least 48 hours a month and 24 hours on call. How would you make yourself available?

What they are checking: Whether they can commit to an as-needed schedule the hospital can plan around.

A patient is crying at the registration desk while you need to confirm their address and insurance. How do you handle it?

What they are checking: Whether they can slow down with compassion and still get accurate information.

A patient asks how much their visit will cost. What do you say?

What they are checking: Whether they stay honest about what they know and connect the patient to financial counseling when needed.

What would you do if a coworker asked you to look up a celebrity's records out of curiosity?

What they are checking: Whether they refuse and understand that HIPAA violations can cost people their jobs.

How do you feel about seeing injuries or illness in a hospital setting?

What they are checking: Whether they have thought honestly about the environment they will be working in.

About the work

How do you make sure you have the right patient before you enter anything?

What they are checking: Whether they use two identifiers every time, since wrong-patient errors can harm people.

Practice this interview out loud.

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The full job description

As published by R1 RCM.

• Location: Ascension IL Alexian Brothers Elk Grove Village Shift: PRN - as needed, minimum 48 hours required a month, 24 hours on call, additional shifts available Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1 , the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll: • Help patients navigate the registration process • Answer questions with confidence, clarity, and compassion • Gather accurate information quickly in a fast-paced environment • Build trust with patients during moments when they may be scared, confused, or overwhelmed No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. Why You’ll Love This Job Make a Real Difference : Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. Fast-Paced, Never Boring : You’ll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff. Supportive Team Environment : We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed. What You’ll Do Day-to-Day • Work across multiple computer systems to register patients efficiently • Answer phones and gather information quickly and accurately • Assist patients who may be ill, anxious, or confused • Navigate diverse insurance plans and coverage details (with training!) • Adapt to interruptions from clinical teams during urgent care situations • Build rapport and ease patient concerns in real time This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact. Requirements • High School Diploma or GED • Strong customer service experience • Ability to pass background check, drug test, and meet vaccination requirements Preferred • Medical or healthcare experience (but not required!) Your Healthcare Career Starts Here If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we’d love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career. Apply today! Part Time Patient Registration Representative - Make a Meaningful First Impression Location: Shift Hours: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call What you’ll do: • Serve as the  first point of contact  for patients, managing phone calls and computer-based check-ins with accuracy and efficiency • Provide  calm, compassionate support  to individuals who may be anxious or unwell. • Work in a  fast-paced, dynamic environment , balancing multiple systems and tasks with confidence • Learn and apply  insurance and healthcare registration processes  through comprehensive training • Collaborate with a  reliable, supportive team  focused on your success and long‑term career growth at R1 RCM Inc If you’re detail ‑ oriented, patient ‑ focused, and energized by meaningful work, this is an excellent opportunity to grow your healthcare career. • Hashtags Hashtags For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

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