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Uniqlo Retail Sales Associate (Full-time & Part-time) - Oakbrook Center

Uniqlo · Oak Brook, IL · Full time

Posted Aug 19, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

What does great customer service look like to you in a clothing store?

What they are checking: Whether they understand service as listening and helping customers find what they need.

Uniqlo associates follow set service standards and phrases. How would you make them feel natural?

What they are checking: Whether they can follow the brand's way of serving customers without sounding robotic.

Tell me about a time you worked toward a sales goal. What did you do to hit it?

What they are checking: Whether they take personal ownership of sales results, not just customer service.

Tell me about a time you helped solve a problem at work before your manager noticed it.

What they are checking: Whether they spot and help fix store issues, which the posting asks associates to do.

What would you do

A customer cannot find the right fit in jeans and is getting frustrated. How do you help?

What they are checking: Whether they stay patient and use product knowledge to find options before the customer gives up.

You are working the register and a customer wants to return an item without a receipt. What do you do?

What they are checking: Whether they follow cashier protocol and ask a manager rather than making up a policy.

What would you do if you noticed a part of the store looked messy during a busy weekend?

What they are checking: Whether they keep visual and cleanliness standards up even when the store is packed.

About the work

How would you process a new shipment so every item makes it to the floor in full size runs?

What they are checking: Whether they understand that a missing size on the floor is a lost sale.

What is 30 percent off a 50 dollar jacket, and what does the customer pay?

What they are checking: Whether they can do quick discount math at the register and on the floor.

How do you learn about new products when the season changes?

What they are checking: Whether they keep their product knowledge fresh so they can help customers with new items.

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The full job description

As published by Uniqlo.

Position Overview: Starting salary : $16.50 / hour Reporting to the Store Manager, the Sales Associate (Full-time) is the customer service specialist of the store. They are responsible to exceed customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale. Key Responsibilities: • Meet and exceed sales goals • Maintain brand and operational standards (visual, cleanliness, etc.) • Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases. • Be knowledgeable of fitting room standards and assist when needed • Act as cashier when required by following cashier protocol • Process shipment and ensure all merchandise is represented on the floor in full size runs • Assist management to identify and resolve issues in the store • Provide product and brand knowledge to customers • Follow all company policy and procedures & notify management of any infractions • Assist with special projects as assigned by management Required Skills and Abilities: • Strong communication skills • Ability to calculate figures and amounts such as discounts and percentages • Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds. • Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing Education/Experience: • High School Diploma or G.E.D., or 6 months retail or related experience Full-Time Availability Requirements: • Average 32 or more hours per week based on business seasonality. • Open availability on weekends (religious exemptions will be considered). • Restrictions on availability limited to three days per week. Benefits: • We offer competitive compensation for Sales Associates starting at $16.50 / hour along with a clear path to promotion opportunities every 3 months based on individual performance! • Career advancement opportunities for driven team members who consistently deliver strong results. • Medical, dental, and vision coverage (To eligible employees only) • 401k plan - 100% match on the first 3% you contribute, 50% on the next 2% you contribute • Paid parental leave (Full-Time Employees only) • Life insurance • Short-term and long-term disability insurance (Full-Time Employees only) • HSA/FSA options • Employee Assistance Program (Full-Time Employees only) • Vacation & Personal Time Off (Full-Time Employees only) • Sick & Wellness Time Off • 30% Employee Merchandise Discount • Commuter benefits • ... and more! The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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