Travel Consultant
Posted Jul 1, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a trip you took that changed how you think about travel. How would you use that when you sell a trip to a member?
What they are checking: Whether personal travel experience turns into credible, useful advice for a customer.
This role has a strong sales drive. Tell me about a time you hit a sales goal and what you did differently in the weeks you were behind.
What they are checking: Comfort with quotas and the habits that keep numbers up in a slow stretch.
What do you do to turn a one-time customer into someone who books with you every year and sends friends your way?
What they are checking: A real system for building repeat and referral business.
Tell me about a time you were juggling several customers at once and one of them needed more of your time than you planned.
What they are checking: Multitasking in a busy office without letting service slip for anyone.
Booking systems, supplier sites and fares change constantly. How do you keep learning, and what is something you taught yourself recently?
What they are checking: Real appetite for the continuous learning the posting asks for.
What would you do
A member calls and says they want a relaxing week somewhere warm in February, but they have never been on a cruise. Walk me through the questions you would ask before recommending anything.
What they are checking: Needs discovery before pitching, so the trip matches the member and not the easiest sale.
How would you bring up the AAA Member Rewards credit card or identity theft protection without it feeling like a hard sell in the middle of planning someone's honeymoon?
What they are checking: Cross-selling that feels relevant to the trip rather than pushy.
A member's flight connection gets canceled while they are overseas and they call you upset. What do you do first, and what do you do after they are home?
What they are checking: Calm problem solving in a crisis and the follow-up that keeps the relationship.
About the work
How would you compare a river cruise, an ocean cruise and an escorted land package for a couple in their sixties going to Europe for the first time?
What they are checking: Working product knowledge across the package types AAA sells.
You have a cruise booking with six travelers, three cabins, insurance and pre-cruise hotel nights. How do you make sure nothing is missed on the paperwork?
What they are checking: Detail orientation on complex multi-part bookings.
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Practice this out loudThe full job description
As published by AAA.