Store Manager, Oakbrook Center
Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you hit a stretch sales goal. How did you get there?
What they are checking: Whether they can explain the specific actions that drive results, not just say the team worked hard.
Tell me about the best associate you ever developed. What did you do to help her grow?
What they are checking: Whether they invest in people, since the posting makes coaching and developing a team a core accountability.
How do you deliver feedback to someone who does not think they need it?
What they are checking: Whether they can stay clear and caring when feedback is not welcome, a frequent test for store leaders.
What would you do
As Store Manager at Soma in Oakbrook Center, how would you set the tone for a customer-centered culture?
What they are checking: Whether they can define and model a clear service standard, which the posting says a Store Manager owns.
Your loyalty sign-ups are well below the district average. What do you do?
What they are checking: Whether they can find the cause and coach the team, since loyalty programs are part of the brand's strategy.
An associate comes to you upset about a schedule conflict with school. How do you handle it?
What they are checking: Whether they can balance fairness, coverage and caring for people, which keeps good associates around.
How do you build community connections for a store inside a large shopping center?
What they are checking: Whether they think about local partners and events, which the posting lists as part of the role.
About the work
Soma sells intimate apparel. How would you train your team to give personal, discreet service?
What they are checking: Whether they understand the sensitivity of the product and can turn it into a teachable service approach.
How do you build schedules and manage payroll in a high-traffic mall like Oakbrook Center?
What they are checking: Whether they can match labor to busy times and protect the payroll budget, which the posting names.
Which store reports do you rely on, and how do you share them with your team?
What they are checking: Whether they use data to plan and can make numbers meaningful to associates, not just leaders.
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Practice this out loudThe full job description
As published by Knitwell Group.