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Sales Associate, Oak Brook Center

Knitwell Group · Oak Brook, IL · $15.00–$18.75 an hour · Part time

Posted Sep 4, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped someone feel more confident.

What they are checking: Whether they connect with Soma's mission of making women feel empowered and comfortable.

Tell me about a personal goal you set at work and how you reached it.

What they are checking: Whether they stay accountable to personal goals, which the posting ties to store performance.

Tell me about a time you worked with a team to get through a busy day.

What they are checking: Whether they embrace teamwork and communicate well when the store is full.

What would you do

Soma is an intimate apparel brand. How would you make a customer feel comfortable shopping for bras or sleepwear?

What they are checking: Whether they can handle a personal category with tact, privacy and confidence.

A customer says she does not need help but seems unsure about sizes. What do you do?

What they are checking: Whether they offer help gently and respect her privacy while still guiding her toward the right fit.

The panty tables are a mess and new inventory needs to go out. How do you handle that while helping customers?

What they are checking: Whether they can balance replenishment and organization with customer service at Oak Brook Center.

A customer wants a style that is sold out in store. How would you still help her?

What they are checking: Whether they use omnichannel tools to order online and keep the customer happy.

About the work

How would you explain how a bra should fit to a customer who has been wearing the wrong size?

What they are checking: Whether they are open to learning fitting skills, which are central to service in intimate apparel.

How would you tell a customer about Soma's loyalty program without sounding like a sales pitch?

What they are checking: Whether they can explain program benefits naturally, which the posting lists as part of the job.

How do you keep a store looking visually inspiring and on brand?

What they are checking: Whether they pay attention to presentation details like folding, sizing order and signage.

Practice this interview out loud.

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The full job description

As published by Knitwell Group.

About us Inspired by our customers who appreciate fashion as much as function, Soma is an intimate apparel brand that embraces a passion for comfort and confidence by offering beautiful, innovative solutions. At Soma, every day is a chance to make women feel more empowered. Join the movement. Bring your talents and discover opportunities, support, and growth. About the role As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer connections, sharing product knowledge, and providing personalized service. The impact you can have In this role, you'll have the opportunity to: • Deliver a customer-centered experience that reflects our culture of hospitality. • Initiate authentic conversations with customers to understand their needs and provide personalized service. • Create a seamless omnichannel experience by utilizing available tools. • Educate customers about the benefits of brand loyalty programs. • Contribute to overall store performance by staying accountable to personal goals. • Assist store leaders with merchandising, inventory replenishment, and store organization. • Maintain a visually inspiring store environment that reflects brand standards. • Contribute to a positive work environment by embracing teamwork and collaboration. You'll bring to the role • Passion for our brand, fashion, and empowering confidence. • Flexible availability — including nights, weekends, and holidays. • Team player mindset with a high level of ownership and initiative. • Ability to quickly learn new processes and tools. • Strong interpersonal and communications skills. • Must be at least 16 years old for the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA. • For all other states, must be at least 18 years old. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 5016-Oakbrook Center-Soma-Oak Brook, IL 60523 Position Type: Regular/Part time Pay Range: $15.00 - $18.75 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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