Sales Associate, Oak Brook Center
Posted Sep 4, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you helped someone feel more confident.
What they are checking: Whether they connect with Soma's mission of making women feel empowered and comfortable.
Tell me about a personal goal you set at work and how you reached it.
What they are checking: Whether they stay accountable to personal goals, which the posting ties to store performance.
Tell me about a time you worked with a team to get through a busy day.
What they are checking: Whether they embrace teamwork and communicate well when the store is full.
What would you do
Soma is an intimate apparel brand. How would you make a customer feel comfortable shopping for bras or sleepwear?
What they are checking: Whether they can handle a personal category with tact, privacy and confidence.
A customer says she does not need help but seems unsure about sizes. What do you do?
What they are checking: Whether they offer help gently and respect her privacy while still guiding her toward the right fit.
The panty tables are a mess and new inventory needs to go out. How do you handle that while helping customers?
What they are checking: Whether they can balance replenishment and organization with customer service at Oak Brook Center.
A customer wants a style that is sold out in store. How would you still help her?
What they are checking: Whether they use omnichannel tools to order online and keep the customer happy.
About the work
How would you explain how a bra should fit to a customer who has been wearing the wrong size?
What they are checking: Whether they are open to learning fitting skills, which are central to service in intimate apparel.
How would you tell a customer about Soma's loyalty program without sounding like a sales pitch?
What they are checking: Whether they can explain program benefits naturally, which the posting lists as part of the job.
How do you keep a store looking visually inspiring and on brand?
What they are checking: Whether they pay attention to presentation details like folding, sizing order and signage.
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Practice this out loudThe full job description
As published by Knitwell Group.