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Sales Lead, Oak Brook Center

Knitwell Group · Oak Brook, IL · $16.00–$20.00 an hour · Part time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you gave feedback to someone who didn't want to hear it.

What they are checking: Whether they can be direct and kind at once, which supervising a team will require from them often.

Tell me about a time you created an experience for a customer that went beyond the transaction.

What they are checking: Whether they understand hospitality as the goal, not just ringing up the sale, and can describe it concretely.

What would you do

Soma sells intimate apparel, which can feel personal to shop for. How would you coach associates to make customers comfortable?

What they are checking: Whether they can teach warmth and discretion, which decide whether customers return for a personal purchase like this.

It's a packed Saturday at Oak Brook Center and you're the leader on the floor. How do you deploy the team?

What they are checking: Whether they can place people where customers are, keep fitting rooms and registers moving, and adjust as traffic shifts.

The store manager is out and a customer demands an exception to policy. How do you handle it?

What they are checking: Whether they can make a sound call on their own, stay calm, and know when to say no gracefully.

How would you keep the team aware of how the day is tracking against goal without stressing them out?

What they are checking: Whether they can keep performance visible and motivating without turning the sales floor into a pressure cooker.

We don't have what a customer needs in the store. How would you use omni-channel tools, and teach associates to do the same?

What they are checking: Whether they can save the sale across channels and spread that habit across the whole team.

It's closing time and the registers don't balance. What do you do?

What they are checking: Whether they follow cash handling procedure calmly and escalate properly instead of guessing or quietly covering a gap.

About the work

What brand standards would you check first when you walk the floor at the start of a shift?

What they are checking: Whether they have a practical eye for visual and operational standards and a routine for checking them quickly.

Walk me through how you'd open the store on a morning when you're the leader on duty.

What they are checking: Whether they understand opening steps like security, cash and floor readiness, and handle them in a sensible order.

What cash handling habits do you follow to protect yourself and the store?

What they are checking: Whether they know the basics of counts, drops and dual control that keep money and people safe.

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The full job description

As published by Knitwell Group.

About us Inspired by our customers who appreciate fashion as much as function, Soma is an intimate apparel brand that embraces a passion for comfort and confidence by offering beautiful, innovative solutions. At Soma, every day is a chance to make women feel more empowered. Join the movement. Bring your talents and discover opportunities, support, and growth. About the role As a Sales Lead, you partner closely with store leaders to supervise the team, lead by example, and step in to support leadership responsibilities wherever needed. You play a pivotal role in upholding brand standards and helping shape a positive team culture. You will set the tone for achieving team goals by providing clear direction and support. As a role model for the team, you demonstrate a welcoming, customer-centered environment that goes beyond the transaction to create memorable, personalized experiences that reflect our culture of hospitality. The impact you can have In this role, you'll have the opportunity to: • Assist the store leadership team with general store operations, including opening and closing responsibilities. • Actively share brand priorities, initiatives, and messages with store teams. • Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach. • Provide coaching and encouragement to keep the team on track with performance goals. • Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment. • Be knowledgeable about current sales, promotions, and store policies. • Support associate development, provide coaching feedback, and assist with scheduling, when needed. • Share ideas and insights with the store leadership team. • Contribute to a positive work environment by embracing teamwork with peers and leaders. What you’ll bring to the role • Passion for our brand, fashion, and empowering confidence. • 2 years of retail management experience preferred. • Must be at least 18 years old. • Ability to develop strong customer and peer relationships. • A team player mindset with a high level of ownership and initiative. • Flexible availability — including nights, weekends, and holidays. • Excellent communication and interpersonal skills. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 5016-Oakbrook Center-Soma-Oak Brook, IL 60523 Position Type: Regular/Part time Pay Range: $16.00 - $20.00 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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