Jobs › Health Care Service Corporation

Sr. Director, Security Operations Center

Health Care Service Corporation · Downers Grove, IL · $161,500–$299,700 a year · Full time

Posted Apr 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a serious security incident you led the response on. What decisions did you make in the first hour?

What they are checking: Whether they stay steady and make clear calls under pressure when real harm is possible.

Tell me about a time you built or rebuilt a security operations team. How did you hire and develop people?

What they are checking: Whether they can grow talent in a field where skilled analysts are hard to find and keep.

Tell me about a time a process failed and an alert was missed. How did you handle it with your team and leadership?

What they are checking: Whether they own failures openly and fix the process instead of blaming the analyst involved.

What would you do

Your analysts are drowning in alerts and morale is dropping. What do you change?

What they are checking: Whether they attack alert fatigue through tuning and automation while protecting their people.

How do you work with other Cyber Defense and Investigation leaders when an incident crosses team lines?

What they are checking: Whether they collaborate on handoffs and ownership instead of protecting their own team's turf.

How do you report the state of the security posture to executives who are not technical?

What they are checking: Whether they can make risk clear and actionable for executives without hiding behind jargon.

How do you keep detection practices improving rather than staying in a steady state once SLAs are met?

What they are checking: Whether they push for continuous improvement even when the metrics look fine.

About the work

How do you measure whether the Cyber Fusion Center is actually handling alerts within SLA, and what do you do when it is not?

What they are checking: Whether they run the SOC by measured performance and act on misses rather than reporting them.

How do you decide which detection controls to build next given limited engineering capacity?

What they are checking: Whether they prioritize detections by threat relevance and coverage gaps rather than by what is easiest.

A health insurer holds a lot of member health data. Which threats worry you most for an organization like this?

What they are checking: Whether they understand the specific threat landscape of healthcare, such as ransomware and data theft.

What is your view on outsourcing parts of SOC work versus keeping it in house?

What they are checking: Whether they can weigh cost, control and quality in sourcing decisions with clear reasoning.

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The full job description

As published by Health Care Service Corporation.

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This Position Is Responsible for directing and managing the activities of the HCSC’s Cyber Fusion Center (CFC aka. SOC) to ensure the consistent and SLA driven delivery of all aspects of the enterprise cyber threat detection and escalation processes within the broader Cyber Defense & Investigation ecosystem. As the Director of CFC, the person in this role is responsible for ensuring the operational delivery of all detection controls to ensure that all threat alerts are appropriately handled per SLA requirements. This role will also work in cooperation with the other Cyber Defense leadership and staff to defend HCSC against cyber threats and constantly improve the organization’s Cyber Security Posture, ensuring the CFC is operating effectively within the overall governance and leadership expectations and standards. * Bachelors Degree and 12 years experience in Information Technology/Information Security OR 16 years experience in Information Technology/Information Security * 5 years in Management and/or Leadership. * Leadership -Effectively leads teams & people * Teamwork and collaboration * Understanding of the unique sensitivities and dependencies involved in protective intelligence investigations and analysis * Ethical standards and an ability to make critical decisions in a high stress, time sensitive environment, with ambiguous or incomplete information * Willingness to work non-standard hours, if necessary, and to travel frequently in support of investigations, crisis management or other critical company programs * Oral & written communication skills * Experience using technology and analytical tools to assess risk, identify vulnerabilities, and drive investigative and risk management decisions * Experience developing effective awareness campaigns, training, and executive-level briefings * Knowledge of hacker methodologies and tactics, system vulnerabilities and key indicators of attacks and exploits * Experience managing SOC Teams, including vulnerability management, incident handling and forensics * Problem solving and analytical skills to define risk, identify potential threats, and develop action/mitigation plans. Knowledge of emerging technologies * System and technology integration * IT standards, procedures, policies (e.g., HIPAA) * Experience with cyber defense and investigation related technologies * Experience with ticket tracking, Forensics & Investigation, and Network Scanning * Overseeing the annual budget and allocating resources for various projects and operational needs. * Translating needs and initiatives into compelling business cases. * Conducting cost-benefit analyses to justify investments and ensure ROI. Preferred Job Qualifications: * Bachelors Degree in Computer Science, MIS or related field. * CISSP Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $161,500.00 - $299,700.00 Exact compensation may vary based on skills, experience, and location.

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