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SR Assistant Terminal Manager

Central Transport · Chicago Ridge, IL · $105,000–$120,000 a year · Full time

Posted Sep 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the largest LTL or cross-dock operation you have helped run. How many doors, people and shipments?

What they are checking: Whether their experience matches the scale and pace of a busy terminal like Chicago Ridge.

Tell me about a time you had to turn around a supervisor who was struggling. What did you do?

What they are checking: Whether they coach managers directly and fairly, since this role leads supervisors as well as hourly staff.

What would you need to show in your first year to be ready to run a terminal on your own?

What they are checking: Whether they are thinking about growth and understand what a terminal manager is accountable for.

What would you do

Your outbound is about to miss a linehaul cutoff because of a late inbound. What do you do in the next hour?

What they are checking: Whether they can make fast tradeoffs, move people and talk to the network instead of letting the trailer leave late or light.

A driver has a preventable accident. How do you handle the investigation and the conversation with that driver?

What they are checking: Whether they follow a fair, documented process that protects safety culture and stays consistent with policy.

How do you balance labor costs against service when volume drops for a few weeks?

What they are checking: Whether they can flex staffing without hurting service, which is a core profit lever in LTL operations.

A large customer's freight keeps going out late from your terminal. How would you get to the bottom of it?

What they are checking: Whether they dig into root causes with data and fix the process, not just apologize to the customer.

About the work

Which numbers do you look at first thing each morning to know whether the terminal had a good night?

What they are checking: Whether they manage by metrics like on-time service, cost per bill, dock productivity and exceptions.

The network now has next-day hubs. How does a next-day commitment change the way you run the dock and dispatch?

What they are checking: Whether they understand that tight service windows leave no room for missed loads or late departures.

How do you keep damage claims down at a terminal?

What they are checking: Whether they know the causes of damage, like poor loading and handling, and can drive training and accountability.

What is your experience with dispatch and route planning for pickup and delivery drivers?

What they are checking: Whether they can build efficient routes and handle the daily changes that local dispatch brings.

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The full job description

As published by Central Transport.

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Central Transport LLC is one of the nation’s most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations around the country, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry’s most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they’ve ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: 401k, Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Salary: $105,000 - $120,000 Shift: 4:00pm - 2:00am, Monday - Friday Assistant Terminal Manager Ideal Candidate Requirements: • Experience in managing a team, preferably in transportation operations • A thorough understanding of the LTL trucking industry • Prior management, dispatch and dock experience required, preferably in LTL trucking industry • Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor employees • Desire to surround customer with excellence in service • High aptitude for technology • The ability to multi-task while being detail oriented • Excellent written, listening and verbal communication skills • Must be willing to work 50 hours/week average • Must be able to work any shift including nights and/or weekends and in any weather condition • Must be capable of working under tight time constraints in a high-pressure environment with multiple priorities • An Associate or Bachelor’s Degree, preferred but not required Duties include, but are not limited to: • Oversee terminal operations spanning dock and office duties. • This includes the process of unloading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight. • Manage up to 30 local LTL drivers, dock personnel, and salaried leadership to achieve a designated production schedule. • Utilizing your independent judgement to build loads based on available labor and freight levels. • Ensure proper load of carriers by monitoring the cube and weight of trailers • Provide leadership and accountability to a team of drivers, dock workers and dock hand. • Monitor dock production, ensuring facility Key Performance Indicator goals are met and/or exceeded. • Monitor hours and overtime. • Maintain a safe work environment compliant with state and federal DOT/OSHA standards. • Ensure company operational model compliance. • Support a culture of excellence in quality of product to internal and external customers

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