Specialist, Logistics
Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Walk me through how you would track a whole board of shipments and make sure nothing slips.
What they are checking: Whether they have a system for checking status and catching missed pickups before the customer notices.
Tell me about a time you learned a customer's business well enough to anticipate what they needed.
What they are checking: Whether they go beyond processing loads to understand each account's goals and contract terms.
Which channel do you choose to reach an internal team versus an external customer when something is going wrong?
What they are checking: Whether they match the urgency of the issue to a phone call rather than burying bad news in email.
What would you do
A customer's shipment was reclassified by the carrier and the invoice came in higher than quoted. How do you handle it?
What they are checking: Whether they can investigate the dimensions and weight, dispute if warranted and explain it clearly to the customer.
An LTL shipment shows up damaged at the consignee. What do you do?
What they are checking: Whether they know to get it noted on the delivery receipt, gather photos and guide the claim process.
A customer emails at 4:45 PM needing a quote and pickup today. How do you respond?
What they are checking: Whether they respond promptly and set honest expectations about cutoffs instead of promising what carriers can't do.
About the work
What is freight class in LTL, and what affects which class a shipment falls into?
What they are checking: Whether they know density, handling and value drive NMFC class, which directly changes the price of a quote.
How do you decide which carrier and service level to use for a given LTL shipment?
What they are checking: Whether they weigh cost, transit time, reliability and the customer's contract instead of always picking the cheapest.
What's the difference between LTL and full truckload, and when does one make more sense?
What they are checking: Whether they understand how weight, pallet count and timing shape the right mode for a shipment.
How do you keep a shipment profitable when a carrier adds accessorial charges like liftgate or residential delivery?
What they are checking: Whether they catch accessorials upfront in the quote so margin isn't wiped out after the fact.
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Practice this out loudThe full job description
As published by RXO.