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Specialist, Logistics

RXO · FL · Remote available · Full time

Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Walk me through how you would track a whole board of shipments and make sure nothing slips.

What they are checking: Whether they have a system for checking status and catching missed pickups before the customer notices.

Tell me about a time you learned a customer's business well enough to anticipate what they needed.

What they are checking: Whether they go beyond processing loads to understand each account's goals and contract terms.

Which channel do you choose to reach an internal team versus an external customer when something is going wrong?

What they are checking: Whether they match the urgency of the issue to a phone call rather than burying bad news in email.

What would you do

A customer's shipment was reclassified by the carrier and the invoice came in higher than quoted. How do you handle it?

What they are checking: Whether they can investigate the dimensions and weight, dispute if warranted and explain it clearly to the customer.

An LTL shipment shows up damaged at the consignee. What do you do?

What they are checking: Whether they know to get it noted on the delivery receipt, gather photos and guide the claim process.

A customer emails at 4:45 PM needing a quote and pickup today. How do you respond?

What they are checking: Whether they respond promptly and set honest expectations about cutoffs instead of promising what carriers can't do.

About the work

What is freight class in LTL, and what affects which class a shipment falls into?

What they are checking: Whether they know density, handling and value drive NMFC class, which directly changes the price of a quote.

How do you decide which carrier and service level to use for a given LTL shipment?

What they are checking: Whether they weigh cost, transit time, reliability and the customer's contract instead of always picking the cheapest.

What's the difference between LTL and full truckload, and when does one make more sense?

What they are checking: Whether they understand how weight, pallet count and timing shape the right mode for a shipment.

How do you keep a shipment profitable when a carrier adds accessorial charges like liftgate or residential delivery?

What they are checking: Whether they catch accessorials upfront in the quote so margin isn't wiped out after the fact.

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The full job description

As published by RXO.

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Logistics Specialist at RXO, you will be responsible for providing logistics support, including order entry, routing and dispatching, and traffic coordination. If you’re looking for a growth opportunity, join us at RXO. What your day-to-day will look like: • Maintain customer profile information and enter loads from customer tenders • Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads • Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition • Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes • Investigate product overages, shortages, damages, and complete appropriate documentation • Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers • Provide detailed directions and instructions to properly route drivers At a minimum, you’ll need: • 1 year of logistics experience It’d be great if you also have: • High school diploma or equivalent • General knowledge of the transportation industry • Experience writing routine reports and correspondence • The ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits • Comprehensive medical, dental, and vision plans • 401(k) retirement plan with up to 5% company match • Pre-tax accounts to help streamline eligible expenses • Company-paid disability and life insurance • Employee Assistance Program (EAP) • Career and Leadership Development Programs • Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

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