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Specialist, Logistics (LTL)

RXO · Chicago, IL · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Walk me through how you would track a whole board of shipments and make sure nothing slips.

What they are checking: Whether they have a system for checking status and catching missed pickups before the customer notices.

Tell me about a time you learned a customer's business well enough to anticipate what they needed.

What they are checking: Whether they go beyond processing loads to understand each account's goals and contract terms.

Which channel do you choose to reach an internal team versus an external customer when something is going wrong?

What they are checking: Whether they match the urgency of the issue to a phone call rather than burying bad news in email.

What would you do

A customer's shipment was reclassified by the carrier and the invoice came in higher than quoted. How do you handle it?

What they are checking: Whether they can investigate the dimensions and weight, dispute if warranted and explain it clearly to the customer.

An LTL shipment shows up damaged at the consignee. What do you do?

What they are checking: Whether they know to get it noted on the delivery receipt, gather photos and guide the claim process.

A customer emails at 4:45 PM needing a quote and pickup today. How do you respond?

What they are checking: Whether they respond promptly and set honest expectations about cutoffs instead of promising what carriers can't do.

About the work

What is freight class in LTL, and what affects which class a shipment falls into?

What they are checking: Whether they know density, handling and value drive NMFC class, which directly changes the price of a quote.

How do you decide which carrier and service level to use for a given LTL shipment?

What they are checking: Whether they weigh cost, transit time, reliability and the customer's contract instead of always picking the cheapest.

What's the difference between LTL and full truckload, and when does one make more sense?

What they are checking: Whether they understand how weight, pallet count and timing shape the right mode for a shipment.

How do you keep a shipment profitable when a carrier adds accessorial charges like liftgate or residential delivery?

What they are checking: Whether they catch accessorials upfront in the quote so margin isn't wiped out after the fact.

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The full job description

As published by RXO.

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $50,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. LTL Logistics Specialists manage daily operations for our customer accounts, including coordinating and tracking shipments, handling freight classification and pricing for quotes, and building relationships with carriers and customer contacts. They ensure profitability by selecting optimal carriers and service levels, resolving shipment issues, while upholding our high level of service. Essential Functions • Account Assignment & Knowledge: Execute daily operations for assigned accounts, understanding their growth strategies, goals, and contractual agreements. • Load Management: Track all customer shipments, monitor assigned portion of the load board, and ensure all loads are covered and serviced properly. • Communication: Communicate effectively and punctually with both internal teams and external customers, using the appropriate channels. • Freight Classification and Pricing : Handle freight classification, provide accurate pricing for quote requests, and ensure compliance with industry standards and regulations. • Problem Solving & Issue Resolution : Identify, communicate, and resolve any issues related to shipments, including delays, discrepancies, or damages, to ensure smooth operations. • Client Relationships: Develop strong working relationships with customer contacts and facilities. • Collaboration: Foster internal relationships with carrier representatives, managers, and sales teams, and contribute as a team player. • Quoting: Identify whether customers with heavy and/or consistent freight volume would be suited for possible customer-specific pricing. Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits • Competitive pay • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account • Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .

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