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Spanish Bilingual Teller

Associated Bank · Waukegan, IL

Posted Sep 16, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to handle cash accurately while also keeping a conversation going with a customer. How did you make sure you didn't make a mistake?

whether the candidate can split attention between precise transaction work and customer engagement without errors

Tell me about a time you had to explain a bank policy to a customer who was upset about it.

composure and clarity when delivering unwelcome information without escalating tension

Have you worked in a job before where you had to notice small red flags, like a customer acting nervous or a transaction that seemed off? What did you do?

awareness relevant to fraud and suspicious activity reporting under the Bank Secrecy Act

Tell me about a time a customer was unhappy with the service they received, maybe not even from you. How did you turn that around?

de-escalation skills and ownership of customer experience even when the problem isn't their fault

Describe a time you had to work closely with coworkers to get something done during a busy period.

teamwork under pressure since branches share staff and support each other

Technical

Walk me through how you would balance your drawer at the end of a shift if it doesn't match.

basic understanding of cash handling procedure and honesty about how they handle discrepancies

If you noticed a transaction pattern that seemed unusual, like frequent large cash deposits just under a reporting threshold, what would you do?

whether they understand suspicious activity reporting responsibilities without being told the specific regulation

What's your experience with servicing things like night drops, ATMs, or vaults, or is this new to you?

honest baseline of operational experience versus what will need to be trained

How comfortable are you identifying when a customer might benefit from a different product or service, and referring them to someone else on the team?

willingness to sell without overselling and to work as part of a referral-based team

Situational

A customer comes to your window speaking only Spanish and needs help disputing a charge. How do you handle that interaction from start to finish?

real-world fluency and whether they can translate banking terms accurately, not just conversational Spanish

What would you do if a customer asked you a question about a loan or investment product that's outside what you're allowed to advise on?

whether they know their referral boundaries and won't overstep into licensed advice

Tell me about a time you had a long line of customers waiting and one transaction was taking much longer than expected. How did you manage that?

ability to balance speed with accuracy and communicate with waiting customers under pressure

How would you explain to a customer who's never used online banking why they might want to try it?

comfort promoting digital tools and ability to teach without sounding like a sales pitch

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience • Spanish Bilingual Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. • Retirement savings including both 401(k) and Pension plans. • Paid time off to volunteer in your community. • Opportunities to connect with others through our diversity-focused Colleague Resource Groups. • Competitive salaries with professional development and advancement opportunities. • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. • Personal banking, loan, investment and insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish . Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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Spanish Bilingual Teller

Likely interview questions for this role

Practice this interview out loud.

The full job description

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