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Senior Account Manager - CPG

Mintel · Chicago, IL · CPG Sales (3002)

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the biggest account you have managed and how you grew it over time.

What they are checking: Whether they can show senior-level growth on large, complex accounts, not just steady renewals.

Walk me through a tough contract negotiation you led. What did you give and what did you hold firm on?

What they are checking: Whether they negotiate with a clear plan and know where they can and cannot bend.

Tell me about a time you were honest with a client in a way that cost you a sale in the short term.

What they are checking: Whether they act as a trustworthy partner, which the posting calls the most important trait.

What would you do

A large client is consolidating vendors and says they may drop Mintel. How do you respond?

What they are checking: Whether they can defend an account with proof of value and senior relationships under real pressure.

How do you bring analysts and consultants into a client conversation in a way that leads to new business?

What they are checking: Whether they use internal experts to create value for the client, which naturally opens growth opportunities.

How would you help a newer account manager on the team who is struggling with a difficult client?

What they are checking: Whether they can coach peers, which is often expected of someone in a senior account role.

About the work

How do you build an account plan for a major CPG client?

What they are checking: Whether they plan strategically with stakeholders, usage, risks and growth targets instead of reacting to the client.

How do you prove return on investment for a subscription that many different teams at a client use?

What they are checking: Whether they gather concrete examples of decisions made with the data, which wins renewals and expansions.

What do you do to keep usage high across an account after the contract is signed?

What they are checking: Whether they drive adoption through training and regular check-ins, since low usage leads to churn.

Which CPG categories do you know best, and how does that help you with clients?

What they are checking: Whether they have category knowledge that lets them speak the client's language and spot needs.

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The full job description

As published by Mintel.

At Mintel, we help businesses understand people, markets, and what comes next. As a global market intelligence agency, our understanding of consumers, innovation, and markets gives clients the clarity to act and the confidence to lead. With more than 50 years of expertise, we combine the real-world understanding of our experts with advanced technology to uncover patterns, anticipate change, and help organizations make smarter decisions. Our suite of resources and tools are utilized by over 1,500 clients and constitutes subscription revenue of over $80M throughout the Americas today. As a Senior Account Manager, you will work with our Core CPG Accounts accounts to increase their usage and investments with Mintel. In this position, your focus will be on retention and growth. Partnering with internal teams including Analysts and Consultants, you will ensure the growth of your accounts while delivering return on investment of subscription services.  You should have a proven track record of delivering return on investment and achieving sales targets as you will be responsible for negotiating contracts with our highly valued clients. You should be strategic, creative and first and foremost, a trustworthy partner to the businesses we support. This is a Hybrid position based in Chicago.  What You Will Be Doing: • Maintaining and growing existing account relationships . Within an assigned territory, you will be using your excellent communication skills, strong follow-up and sharp attention to detail to enhance your existing relationships. • Building a pipeline . Leveraging your current client relationships to grow accounts by securing additional products or services to achieve a target portfolio percentage increases. • Identifying new champions and revenue streams by networking throughout assigned accounts and by leveraging contacts throughout territory. • Team Selling. Leveraging Mintel’s internal resources to grow existing business within territory • Understand customer Objectives and Key Results measures. • Delivering Creative Business Solutions. Proving ROI on a monthly or quarterly basis to aid in the renewal and enrichment process. • Negotiating and closing contracts. Delivering industry-leading renewal rates. • Become a Product Expert. across all Mintel CPG products and service • Create territory and account level business plans specific to assigned portfolio • Deliver accurate forecasts to sales management • Developing Expertise in CPG . Ensuring you are constantly on the pulse of what is happening within the consumer packaged goods and market research industries • Deliver consistent & exceptional sales results against target What We Are Looking For: • Client-Obsessed & Sales originated: You actively join sales meetings to speak with and listen to clients and consistently have clients talk to the company about what is and is not working. You network at the highest possible levels within prospects and clients to ensure there is appropriate executive engagement. You have a proven track record of delivering return on investment and achieving sales targets. • Data-driven: You understand how to leverage the power of data and forward-looking metrics to drive better performance results for your clients. • People Smart : You are able to easily adapt to different personalities and levels within an organization • Committed to personal growth : You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skill set. • Commercially-minded : You are easily able to identify potential growth opportunities and you can comfortably and enthusiastically pitch our suite of products. • Naturally curious : You are naturally curious and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals. • Humble : You are humble, yet confident. You willingly admit when you need help, and you know how and when to utilize the resources and people around you. You are also willing to share your own knowledge for the benefit of the team. • Self-Directed : You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio. • Great Communicator : You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets The below reflects the range of base salary for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, skills, experience, and qualifications. The salary range for this role is: $96,000 USD to $120,000 USD.  Alongside salary, Mintel offers a comprehensive benefits package including medical/dental/vision insurance, flexible spending accounts, health savings accounts, employer paid life and disability insurance, 401(k) with employer match and paid time off. We are invested in our employees' wellbeing which is why we also offer flexible working hours, ClassPass subsidy, mental health benefit through Modern Health, paid volunteer time off, paid birthday leave and paid parental leave. #LI-BF1

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