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Sales Professional - Outside Sales

Service Corporation International · Peoria, IL · $60,000–$100,000 a year · Full time

Posted Apr 29, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You'll work from home and set your own schedule. How do you keep yourself on track without a manager nearby?

What they are checking: Whether they are truly self-starting, since this role has no one checking in hourly.

Tell me about a time you missed a monthly quota. What did you do the next month?

What they are checking: Whether they react to a miss with a plan and more activity rather than discouragement.

Tell me about a time a customer bought from you because of service after the sale.

What they are checking: Whether they see service as the base for future sales and referrals, as the posting describes.

What would you do

You get a lead from a marketing campaign, but the person sounds hesitant on the phone. How do you get the appointment?

What they are checking: Whether they can qualify and book a lead without pushing so hard that the family feels pressured.

You're giving a family a tour of the cemetery and mausoleum. What are you listening for?

What they are checking: Whether they use the tour to learn about values and needs, not just to show off property.

A family wants to think it over after your presentation. What do you do next?

What they are checking: Whether they follow up consistently and respectfully instead of disappearing or pressuring.

How do you feel about a pay plan where your income depends heavily on hitting your sales targets?

What they are checking: Whether they understand and are comfortable with quota-driven pay before they start.

About the work

Walk me through how you'd present the Dignity Memorial Personal Planning Guide to a couple in their kitchen.

What they are checking: Whether they can run a structured presentation while still listening and adjusting to the family's questions.

The posting mentions a soft close. What does that mean to you, and how is it different from a hard close?

What they are checking: Whether they can ask for the decision respectfully, which matters with families making emotional choices.

How do you build community relationships that turn into qualified leads?

What they are checking: Whether they know practical channels like churches, senior groups and civic clubs for building trust.

Practice this interview out loud.

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The full job description

As published by Service Corporation International.

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence. JOB RESPONSIBILITIES Revenue Generation • Responsible for attaining or exceeding monthly sales revenue quota. Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products. Influences consumer on the benefits of pre-planning for a soft close. • Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options. Develops an understanding of each family’s unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales. Promotes the SCI Brand and service excellence. • Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract. Addresses final questions. Prospecting • Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships. Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars. Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends • Obtains referrals from families served through after care visits (ACV). • Schedules sales appointments. Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments. Build Relationships with Families • Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments. Connects with families through listening, honest communication and genuine concern • Supports families in time of grief with acts of kindness; attends services and/or receptions. • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future Teamwork • Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes • Shares family concerns with rest of the SCI team MINIMUM REQUIREMENTS Education • High school diploma or equivalent required • college coursework preferred License • Funeral Directors License where required by state law • Life Insurance license where required by state law; company will support obtaining licensing • Current state/province issued driver’s license with an acceptable driving record Experience • Sales experience preferred • Industry experience a plus • Previous Customer Relationship Management (CRM) systems experience a plus Skills and Abilities • Computer and technology skills • Goal oriented self-starter • Public speaking ability; comfortable presenting to small groups • Ability to work well in a team, as well as independently • Ability to work a significant number of evenings and weekends • Bilingual is a plus Compensation: Pay: $15.00 ( $60,000- $100,000 annually including commissions and bonuses ) The PPA Trainee Advisor commission plan payouts are based on exceeding defined quotas. Plan components include biweekly, monthly, and rolling three-month commissions. Benefits Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program #SCI Postal Code: 61604 Category (Portal Searching): Sales Job Location: US-IL - Peoria

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