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Office Administration Manager

Service Corporation International · Peoria, IL · $21.00–$23.00 an hour · Full time

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you supervised office staff. How did you divide the work?

What they are checking: Whether they delegate clearly and keep people accountable while still pitching in.

Tell me about a time you trained someone on a process. How did you know they understood it?

What they are checking: Whether they check for understanding and follow up rather than assuming training stuck.

What would you do

You find petty cash doesn't balance. What do you do?

What they are checking: Whether they investigate and report discrepancies properly instead of quietly covering them.

A vendor keeps delivering late, which affects services. How do you handle it?

What they are checking: Whether they manage vendors firmly with documentation and know when to escalate or replace them.

An employee comes to you with an HR concern about a coworker. What do you do?

What they are checking: Whether they handle local HR issues fairly, confidentially and by the policy.

How do you keep administrative work from slowing down the funeral directors and sales team?

What they are checking: Whether they see their role as supporting the people who serve families directly.

About the work

What's your experience with Sarbanes-Oxley audits, and how would you get staff to keep documentation SOX compliant?

What they are checking: Whether they understand internal controls and can make compliance a habit, not a scramble before audits.

Walk me through how you review time cards and process payroll accurately each pay period.

What they are checking: Whether they know payroll rules and catch errors before employees are paid wrong.

How would you handle updating a General Price List, and why does accuracy matter there?

What they are checking: Whether they know price lists are tied to legal requirements and must be exact and current.

Which monthly KPIs would you pull for a funeral home, and how would you use them?

What they are checking: Whether they see reports as tools for decisions, not just paperwork to send upward.

Practice this interview out loud.

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The full job description

As published by Service Corporation International.

Our associates celebrate lives. We celebrate our associates. Manages, delegates, and performs the overall administrative function of a funeral home, cemetery and or crematory operation. Manages and coordinates the activities of support staff to ensure the highest quality services and products are provided. JOB RESPONSIBILITIES • Direct supervision of two or more full time employees • In accordance with company policies and procedures oversees processing of accounting support functions including: collections, billing, verifications and payments of invoices, petty cash • Assigns processing orders and controls storage inventory • Coordinates the completion and filing of various forms and reports; verifies accuracy • Administers local HR processes as applicable • Collaborates and supports all other departments within the business unit • Reviews time cards and administers corporate payroll policies and procedures • Facilitates vendor coordination and supervision • Pulls monthly reports for key performance indicators • Trains staff in processes and procedures • Processes expense reports and tracks Capital Expenditure Authorizations • Conducts Sarbanes Oxley (SOX) Audits • Assists Associates in ensuring all documentation is SOX compliant • Maintains vehicle records and licenses • Updates General Price Lists and approves contracts as necessary • Manages Alarm Systems including codes, working order, etc. • Monitors document retention policies and disposes of expired documents in a secure manner • Prepares customer statements • Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations • Assures compliance with all company policies and procedures MINIMUM REQUIREMENTS Education • High school diploma or equivalent • Completion of a diploma training program at a college or technical school preferred Experience • 5 years of administrative management experience with a strong customer service focus • 3 years bookkeeping, general office, clerical accounting, and Accounts Payable experience • MS Project management and database software experience or equivalent Knowledge, Skills and Abilities • Ability to multi task and set priorities • Ability to work flexible hours as needed • Ability to work with minimal supervision • Ability to display compassion and remain calm in stressful situations • Working knowledge of office equipment including, calculators, copiers, printers, and fax machines • Communication skills both orally and in writing • Customer service skills • Organizational and problem solving skills • Understands confidential matters and documents Pay: $21-23 an hour Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 61604 Category (Portal Searching): Operations Job Location: US-IL - Peoria

Apply at Service Corporation International