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Sales Associate Water Tower Place

Knitwell Group · Chicago, IL · $17.05–$21.30 an hour · Part time

Posted Sep 16, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you provided great service to someone. What made it great?

What they are checking: Whether they understand hospitality and can show it with a real example.

Tell me about a time you were held to a personal goal. How did you track it?

What they are checking: Whether they stay accountable to personal goals that support store performance.

How do you start a conversation with someone who's just looking?

What they are checking: Whether they can open an authentic conversation without pressure.

Tell me about a time you worked as part of a team to get something done.

What they are checking: Whether they contribute to a positive, collaborative store environment.

What would you do

Intimate apparel can feel personal for customers. How do you make someone feel comfortable asking for help?

What they are checking: Whether they bring tact and warmth to a sensitive shopping experience.

How would you explain the benefits of the loyalty program to a customer at checkout?

What they are checking: Whether they can share loyalty benefits naturally, which the posting lists as a duty.

An item a customer wants is out of stock in her size. What do you do?

What they are checking: Whether they use omnichannel tools to save the sale instead of just saying no.

How do you balance helping customers with restocking and organizing the store?

What they are checking: Whether they can prioritize customers while still supporting merchandising and replenishment.

Water Tower Place is a busy mall with lots of tourists. How would you handle a rush of shoppers?

What they are checking: Whether they stay calm and organized when traffic spikes.

About the work

A customer isn't sure of her size. How do you help her find the right fit?

What they are checking: Whether they are willing to learn fit and product details and help customers confidently.

Practice this interview out loud.

Offer builds a real interview for this exact role at Knitwell Group from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Knitwell Group.

About us Inspired by our customers who appreciate fashion as much as function, Soma is an intimate apparel brand that embraces a passion for comfort and confidence by offering beautiful, innovative solutions. At Soma, every day is a chance to make women feel more empowered. Join the movement. Bring your talents and discover opportunities, support, and growth. About the role As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer connections, sharing product knowledge, and providing personalized service. The impact you can have In this role, you'll have the opportunity to: • Deliver a customer-centered experience that reflects our culture of hospitality. • Initiate authentic conversations with customers to understand their needs and provide personalized service. • Create a seamless omnichannel experience by utilizing available tools. • Educate customers about the benefits of brand loyalty programs. • Contribute to overall store performance by staying accountable to personal goals. • Assist store leaders with merchandising, inventory replenishment, and store organization. • Maintain a visually inspiring store environment that reflects brand standards. • Contribute to a positive work environment by embracing teamwork and collaboration. You'll bring to the role • Passion for our brand, fashion, and empowering confidence. • Flexible availability — including nights, weekends, and holidays. • Team player mindset with a high level of ownership and initiative. • Ability to quickly learn new processes and tools. • Strong interpersonal and communications skills. • Must be at least 16 years old for the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA. • For all other states, must be at least 18 years old. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 5013-Water Tower Place-Soma-Chicago, IL 60611 Position Type: Regular/Part time Pay Range: $17.05 - $21.30 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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