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Assistant Manager, Millennium Park

Knitwell Group · Chicago, IL · $21.05–$26.30 an hour · Full time

Posted Aug 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a team you've led in retail. How did you shape its culture?

What they are checking: Whether they have built a positive store culture, which the posting names as a key duty.

Tell me about someone you hired or developed who grew into a stronger role.

What they are checking: Whether they help recruit and grow talent, as the posting expects.

Tell me about a time you disagreed with your store manager. What happened?

What they are checking: Whether they can share ideas honestly while supporting the manager's direction.

What would you do

How do you coach an associate to create genuine customer connections instead of just ringing sales?

What they are checking: Whether they can teach brand behaviors in a practical, repeatable way.

Sales are behind plan halfway through the month. What action plan would you put in place?

What they are checking: Whether they can turn business numbers into concrete steps on the floor.

How do you make sure every associate feels welcome and included on your team?

What they are checking: Whether they actively create an inclusive environment, not just say they value it.

An associate gives poor service to a customer in front of you. How do you handle it?

What they are checking: Whether they correct the moment for the customer and then coach privately.

How do you split your time between the sales floor and operational tasks?

What they are checking: Whether they stay visible on the floor while keeping operations under control.

About the work

What reports would you look at each morning, and what would you do with them?

What they are checking: Whether they use tools and data to drive results and financial discipline.

How do you use omnichannel tools to save a sale when the store doesn't have what the customer wants?

What they are checking: Whether they are comfortable with technology and use it to serve customers.

Practice this interview out loud.

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The full job description

As published by Knitwell Group.

About us About the role As Assistant Manager, you support the customer experience and shape a strong store culture for associates. Your role as a store leader is an opportunity to nurture relationships with both customers and associates. The impact you can have In this role, you'll have the opportunity to: • Cultivate a customer-focused environment that consistently delivers exceptional customer experiences. • Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers. • Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections. • Create an inclusive store environment for associates where everyone feels welcome and engaged. • Use technology to provide customers with a seamless omnichannel shopping experience. • Support the Store Manager in recruiting, hiring, and developing talent. • Use tools and reporting to drive operational excellence and financial discipline. • Build productive relationships by listening, sharing ideas, and supporting the team. You'll bring to the role • 1+ year retail management experience (preferred) • Brings a hospitality mindset when connecting with customers and associates • Technology proficient and ability to operate a point-of-sale system • Strong business acumen and ability to implement action plans to drive results • Takes initiative in making thoughtful decisions Benefits • Medical, dental, and vision insurance • 401(k) plan • Paid time off & holidays • Opportunities for monthly bonuses • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 3118-Heritage at Millenium Park-Ann-Chicago, IL 60601 Position Type: Regular/Full time Pay Range: $21.05 - $26.30 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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