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Sales Associate, Shoppes at College Hills

Knitwell Group · Normal, IL · $15.00–$18.75 an hour · Part time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

We talk about a culture of hospitality. Tell me about a time you made someone feel genuinely welcome.

What they are checking: Whether they understand hospitality as making people feel cared for, not just finishing a transaction quickly.

Tell me about a time you were measured on a personal goal. How did you hold yourself accountable?

What they are checking: Whether they own their personal goals and see how their numbers add up to the whole store's results.

What would you do

Soma sells intimate apparel, and some customers feel shy shopping for it. How would you make them comfortable?

What they are checking: Whether they can be warm and discreet with a personal purchase, which decides whether customers return to the store.

Soma is about comfort and confidence. How would you explain the difference between two similar items to a customer who can't decide?

What they are checking: Whether they can turn product features into benefits the customer actually cares about, like comfort, fit and feel.

When College Hills gets busy on a weekend, how do you keep your service personal for every customer?

What they are checking: Whether their service stays warm and individual under heavy traffic instead of shrinking to quick hellos.

It's quiet on the floor for the first time all day. What do you do with that time?

What they are checking: Whether they find useful work on their own, like replenishing or tidying, instead of waiting to be told.

A customer says she's just looking. How do you start a real conversation without being pushy?

What they are checking: Whether they can open an authentic conversation that uncovers needs, which is the core of personalized service here.

How would you bring up our loyalty program with a customer so it doesn't feel like a sales pitch?

What they are checking: Whether they can tie the program to what the customer gains, since signups often count toward store performance.

A customer loves an item but we're out of her size. How would you make that a seamless experience?

What they are checking: Whether they use omnichannel tools to finish the sale online or from another store instead of losing the customer.

About the work

A shipment is waiting in the back and the floor is getting thin. How do you decide what to replenish first?

What they are checking: Whether they prioritize restocking by what sells and what customers are asking for, not just whatever box is closest.

What makes a store look visually inspiring to you, and how would you keep it that way during a shift?

What they are checking: Whether they notice details like sizing order, folding and empty spots that quietly shape how customers feel.

Practice this interview out loud.

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The full job description

As published by Knitwell Group.

About us Inspired by our customers who appreciate fashion as much as function, Soma is an intimate apparel brand that embraces a passion for comfort and confidence by offering beautiful, innovative solutions. At Soma, every day is a chance to make women feel more empowered. Join the movement. Bring your talents and discover opportunities, support, and growth. About the role As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer connections, sharing product knowledge, and providing personalized service. The impact you can have In this role, you'll have the opportunity to: • Deliver a customer-centered experience that reflects our culture of hospitality. • Initiate authentic conversations with customers to understand their needs and provide personalized service. • Create a seamless omnichannel experience by utilizing available tools. • Educate customers about the benefits of brand loyalty programs. • Contribute to overall store performance by staying accountable to personal goals. • Assist store leaders with merchandising, inventory replenishment, and store organization. • Maintain a visually inspiring store environment that reflects brand standards. • Contribute to a positive work environment by embracing teamwork and collaboration. You'll bring to the role • Passion for our brand, fashion, and empowering confidence. • Flexible availability — including nights, weekends, and holidays. • Team player mindset with a high level of ownership and initiative. • Ability to quickly learn new processes and tools. • Strong interpersonal and communications skills. • Must be at least 16 years old for the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA. • For all other states, must be at least 18 years old. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 5269-Shops at College Hills-Soma-Normal, IL 61761 Position Type: Regular/Part time Pay Range: $15.00 - $18.75 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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