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RN Triage - Urology

Endeavor Health · Elmhurst, IL · $35.15–$54.48 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you handled several phone calls and clinic tasks at the same time. How did you prioritize?

What they are checking: Whether they can balance phone triage, rooms and paperwork while keeping the sickest patient first.

Tell me about a time you made a mistake in patient education or follow-up. What did you do?

What they are checking: Whether they own errors and fix them quickly, which matters for safety in phone-based care.

What would you do

A patient is embarrassed to describe their symptoms on the phone. How do you make that conversation easier?

What they are checking: Whether they can put patients at ease with sensitive urologic topics so important details come out.

The office opens at 7 AM. How do you start a morning when overnight messages are already waiting?

What they are checking: Whether they have a system to sort urgent from routine messages at the start of a busy day.

About the work

A patient calls after a urology procedure saying they can't urinate and their belly feels full and painful. What do you do?

What they are checking: Whether they recognize acute urinary retention as urgent and send the patient for care quickly.

A patient with a kidney stone calls with fever and chills. How does that change your advice?

What they are checking: Whether they know an infected obstructing stone is an emergency, not routine pain management.

How would you teach a patient to care for an indwelling catheter at home, and how would you check they understood?

What they are checking: Whether they can give clear catheter teaching and confirm understanding to prevent infection.

What signs of a urinary tract infection would you treat differently in an elderly patient?

What they are checking: Whether they know older adults may show confusion instead of classic symptoms and need closer follow-up.

A patient on a blood thinner calls about blood in their urine. What do you ask and what do you advise?

What they are checking: Whether they can weigh bleeding risk and escalate appropriately rather than dismissing it.

Walk me through how you'd handle an insurance pre-authorization for an imaging study the urologist ordered.

What they are checking: Whether they can move authorizations along so the patient's workup isn't delayed.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $35.15 - $54.48 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position: Registered Nurse Triage (RN) - Urology • Location: 1200 S York Rd, Elmhurst, IL • Full Time: 40 hours / week • Office Hours: Monday - Friday 7:00 AM - 5:00 PM • Travel Required: This role includes some travel to other locations and requires flexible hours to meet operational needs What you will do: • Under the direction of the Supervisor, the Triage Nurse is a Registered Nurse (RN) responsible for patient care needs through the use of inbound and outbound telephone practice. The Triage Nurse continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. The Triage Nurse will actively manage patient's immediate and ongoing needs with attention to acute and preventative intervention. Duties include: phone triage, patient education and continuous Glucose Monitor placement, testing, insurance pre-authorization and referrals, clean and stock exam rooms. What you will need: • Current Illinois RN licensure • Current CPR Certification issued by American Heart Association (AHA) • Office RN and BSN preferred • Self-starter, able to handle periods of high stress • Prolonged periods of standing/walking/sitting/bending/reaching/climbing and repetitive use of hands • Able to lift up to 40 lbs. and carry/push up to 20 lbs. • Able to effectively communicate in English, both written & verbal Benefits (For full time or part time positions): • Premium pay for eligible employees • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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