RN Triage - Ortho
Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you had to explain post-op instructions to a confused patient.
What they are checking: Whether they teach clearly so patients follow their recovery plan and avoid complications.
Tell me about a time you worked with a provider to get a patient seen sooner.
What they are checking: Whether they advocate for patients and communicate concerns clearly to providers.
What would you do
A post-op patient calls saying their incision is red and draining. What do you do?
What they are checking: Whether they assess for infection signs and arrange timely evaluation.
A patient calls asking for more pain medication earlier than prescribed. How do you respond?
What they are checking: Whether they assess pain carefully, follow policy on controlled substances and involve the provider.
This role works between Elmhurst and Lombard. How do you stay organized across two locations?
What they are checking: Whether they keep track of patients and tasks when working at more than one site.
How do you manage a busy day of calls, messages and clinic tasks like cleaning and stocking rooms?
What they are checking: Whether they balance phone work with hands-on duties without letting urgent calls wait.
About the work
Walk me through how you triage a call from a patient a few days after joint replacement surgery who has calf pain and swelling.
What they are checking: Whether they recognize possible blood clot warning signs after orthopedic surgery and escalate quickly.
How do you decide whether a caller needs the emergency room, an urgent visit or home care advice?
What they are checking: Whether they use structured triage judgment, which protects patients and avoids unnecessary visits.
How do you handle prior authorizations for imaging or surgery as part of your role?
What they are checking: Whether they can manage pre-authorizations and referrals efficiently without delaying care.
How do you document a phone triage call so another nurse could pick it up?
What they are checking: Whether their notes are clear and complete enough to support safe follow-up care.
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Practice this out loudThe full job description
As published by Endeavor Health.