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Retail Pharmacy Technician

ThedaCare · Appleton, WI · Part time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught a mistake before it reached a patient.

What they are checking: Attention to detail and the willingness to slow down and speak up when something looks off.

Tell me about a time you helped a customer who was confused or overwhelmed.

What they are checking: Patience and warmth with people who are sick, worried or unfamiliar with how pharmacy works.

What would you do

A customer at the counter is angry that their prescription isn't ready. What do you say and do?

What they are checking: Calm customer service that de-escalates while being honest about the real reason for the delay.

How do you keep up when the drive-through, the phone and the counter all need you at the same time?

What they are checking: Prioritizing under pressure without letting speed lead to errors or rude interactions.

A coworker is skipping a step in the fill process to go faster. What would you do?

What they are checking: Whether they protect safety standards with a peer instead of going along to keep things easy.

About the work

Walk me through how you enter and fill a prescription so it's ready for the pharmacist to check.

What they are checking: Accuracy habits at each step and whether they understand the pharmacist depends on their work being right.

What kinds of questions would you hand off to the pharmacist instead of answering yourself?

What they are checking: Clear understanding of a technician's scope, which protects patients and the pharmacist's license.

An insurance claim rejects for a refill too soon. How do you work that out?

What they are checking: Practical comfort with third-party billing rejections, which take up a large part of a retail tech's day.

What do you know about handling controlled substances, like counting, storage and records?

What they are checking: Respect for the extra rules around controlled drugs and how seriously a pharmacy treats any discrepancy.

How do you protect patient privacy at a busy pickup counter?

What they are checking: Practical HIPAA habits like voice volume and identity checks, not just knowing the law exists.

Practice this interview out loud.

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The full job description

As published by ThedaCare.

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits , with a whole-person approach to wellness – • Lifestyle Engagement • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support • Access & Affordability • e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The retail pharmacy technician is an integral member of the interdisciplinary care team and partnering with patients. Responsible for all technical operations, regulatory compliance, medication safety, prescription processing, specialty pharmacy services/programs, and patient experiences within supervising pharmacies and remote dispensing sites. The retail pharmacy technician is a champion for all clinical and operational initiatives, partnering with the pharmacist and key stakeholders to drive strategic growth and development, program integrity, financial viability, and optimal patient outcomes. Job Description: SCHEDULE: Workdays: Sun - Sat Work Hours: 8-hour Shifts Weekend/Holiday rotation required KEY ACCOUNTABILITIES: • Responsible for processing prescriptions throughout the lifecycle including but not limited to order entry, third party adjudication, filling, and sale. • Performs role and responsibilities maintaining the highest patient experience standards. • Responsible for all technical operational functions and inventory management activities. • Responsible for operationalizing regulatory compliance congruent with applicable federal and state regulations, external accrediting authorities, and expert governing bodies. • Responsible for all technical aspects of specialty pharmacy services including but not limited compounding, compliance packing, meds to beds, vaccinations, and delivery. • Responsible for operationalizing all ThedaCare policies and procedures within pharmacy and associated remote dispensing sites. • Champions all clinical and operational initiatives, partnering with pharmacist and key service line stakeholders driving strategic growth and development, program integrity, financial viability, and optimal patient outcomes. • Contributing member of the interdisciplinary patient care team, driving safe and effective patient outcomes. • Functions as a certified and competent technician along the entire spectrum of services offered through pharmacy and associated remote dispensing sites. • Maintains operational knowledge of 340B program as it relates to pharmacy and its associated remote dispensing sites, ensuring compliance and program intent in collaboration with key stakeholders. QUALIFICATIONS: • High School diploma or GED preferred• Must be 18 years of age • Minimum 1500 hours of pharmacy technician work experience in the immediate preceeding 3 year timeframe • Minimum 1 year of pharmacy technician work experience • Certified Pharmacy Technician • Registered Pharmacy Technician with the State of Wisconsin PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance WORK ENVIRONMENT: • Climate controlled office setting with daily movement throughout the hospital campus • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance • Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties • Frequent exposure to sharp objects and instruments • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents. • Occasional contact with aggressive and or combative patients. • Use of computers throughout the work day • Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Position requires compliance with department specific competencies. Scheduled Weekly Hours: 4 Scheduled FTE: 0.1 Location: ThedaCare Regional Medical Center - Appleton - Appleton,Wisconsin Overtime Exempt: No Worker Shift Details: Variable

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