JobsAdvocate Health

Retail Pharmacy Technician - Summit

Advocate Health · Summit, WI

Posted Sep 16, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you caught an error before it reached a patient, whether that was a wrong drug, wrong strength, or a labeling mistake.

attention to detail and willingness to speak up, since a technician who stays quiet about mistakes is a liability

Describe a time you had to work with several different departments or people who didn't report to you to get something done.

ability to function in a matrix organization where influence matters more than authority

Tell me about a time you trained or helped a newer coworker learn a process. How did you make sure it stuck?

capacity to train other technicians and extenders, since this role includes onboarding responsibilities

Have you worked with patients across different age groups, from pediatric to geriatric? How do you adjust your approach?

age-specific competency, which the posting explicitly calls out as a requirement

Technical

Walk me through how you would prepare and label a controlled substance prescription from the time it comes in to the time it's ready for pharmacist check.

whether the candidate knows the actual step-by-step workflow and where pharmacist verification fits in, not just the general idea of filling a prescription

How do you document removing, stocking, or wasting a controlled substance, and why does that documentation matter?

real familiarity with controlled substance accountability, which is a legal requirement, not a nice-to-have

What do you know about USP standards for nonsterile compounding, and have you done any compounding under those standards before?

actual hands-on exposure to compounding rules versus just having heard the term

If you've done sterile IV admixture work, tell me about your aseptic technique and how you were trained on it.

whether the candidate has real sterile compounding experience or would need full training from scratch

What's your understanding of the timeline and requirements for getting your CPhT or ExCPT certification, and where are you in that process?

whether the candidate understands the 18-month certification requirement and has a realistic plan to meet it

Are you interested in becoming immunization certified to give shots under a pharmacist's supervision? What's your experience with that, if any?

openness to expanding scope of practice and any existing immunization training

Situational

A patient at the counter is frustrated because their insurance rejected a claim and they need the medication today. What do you do?

composure under pressure and knowledge of how to work through insurance and billing issues without escalating the patient's frustration

How would you handle a shift where the pharmacist is slammed with clinical calls and the workload keeps piling up on you?

self-direction and prioritization skills when working with moderate guidance, as the posting specifies

This role involves driving an Advocate Health vehicle to deliver medications and supplies. What's your comfort level and experience with that kind of responsibility?

willingness and readiness to handle the delivery duty safely, including any concerns about driving records or vehicle handling

You notice a medication storage area isn't following proper storage policy, maybe temperature or organization. What do you do?

whether the candidate proactively flags compliance issues rather than ignoring them or waiting to be told

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 38590 API Summit: Store 1335 - Retail Pharmacy Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: Availability includes operating hours of Monday through Friday 8am to 7pm, Saturday and Sunday 8am to 1pm. Must also be available for a holiday rotation (typically 1 per calendar year). Pay Range: $21.85 - $32.80 Major Responsibilities   • ​​Assists licensed pharmacist in technical duties related to preparation and distribution of medications   • Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances    • Assists with medication distribution tasks    • Screens phone calls and routes as needed using proper telephone and voicemail etiquette   • Assists in daily pharmacy procurement, inventory control, and outdate checking    • Complete documentation required for removing, stocking, and wasting controlled substances, where applicable  • Perform nonsterile compounding following proper USP standards, where applicable  • Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable     • Inspects all assigned medication storage areas for adherence to storage policies    • Completes and documents medication admission histories, as applicable at the facility level   • Seeks additional duties when required work is done and accepts other duties as assigned  • May participate in quality improvement initiatives to assure the excellence of departmental services    • May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level   • Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards  • Supports area leaders regarding goals and work assignments    • Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering  • Develop competence in third-party billing functions   • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.  • May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable   • Responsible for operating an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department  Minimum Job Requirements  Education • High School Diploma or GED equivalent   Certification / Registration / License  • Registration or licensure with state board of pharmacy per state of employment requirements   • M ust receive certification through Pharmacy Technician Certification Board ( CPhT ) or National  Healthcareer  Association ( ExCPT )   w ithin  18 months  from start date , or  sooner if in  more stringent in state   Experience • No work experience required  Knowledge / Skills / Abilities • Excellent verbal and written communication skills.   • Proven skills in working effectively with multiple departments and matrix organizational structures.   • Strong ability to influence and develop others to move toward common goals and outcomes.   • Strong organizational skills and the ability to work effectively with moderate guidance or direction.   • Effective critical thinking, creativity, problem solving, and decision-making skills.   • Expert knowledge of metrics utilized to measure revenue cycle quality and processes.   • Ability to lead a diverse group of teams.   Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders   • Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material  • Must have functional vision, touch and hearing  • Must be able to speak and be understood by others to communicate effectively   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease for which appropriate personal protective equipment (PPE) is utilized to minimize exposure   • Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes  • Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.  • Operates all equipment necessary to perform the job  • Flexibility to travel between pharmacy locations  • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions.  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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