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Retail Pharmacy Technician

Sanford Health · Marshfield, WI · $18.15–$29.00 an hour · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you made a mistake at work. How did you handle it?

What they are checking: Honesty about errors, which is essential in a job where mistakes can hurt patients.

How do you stay friendly and patient with customers who are sick or frustrated?

What they are checking: Customer service attitude, since many pharmacy customers are not feeling well.

What would you do

A customer asks you whether they can take their new medicine with alcohol. What do you say?

What they are checking: Knowing that counseling questions go to the pharmacist, which is a key scope boundary.

Their insurance rejects the claim and the customer needs the medicine today. What do you do?

What they are checking: Problem-solving with insurance rejections while keeping the customer calm.

A piece of equipment, like the counting machine or label printer, stops working during a rush. What do you do?

What they are checking: Keeping work moving safely while getting equipment repaired, which the posting mentions.

About the work

Walk me through how you take a new prescription from a customer and get it ready for the pharmacist.

What they are checking: Understanding of intake and fill steps, including checking patient details and allergies up front.

How do you avoid picking the wrong drug or strength when names look or sound alike?

What they are checking: Safety habits that prevent common dispensing errors.

How do you store medications that need refrigeration or extra security?

What they are checking: Knowledge of proper storage, which the posting lists as part of the role.

How do you keep track of inventory so popular medications do not run out?

What they are checking: Basic inventory control and noticing when stock runs low.

What do you know about the billing side of pharmacy work?

What they are checking: Familiarity with claims, copays and billing tasks the posting says technicians assist with.

Practice this interview out loud.

Offer builds a real interview for this exact role at Sanford Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Sanford Health.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. 

 Work Shift: 8 Hours - Day Shifts (United States of America)

 Scheduled Weekly Hours: 40

 Compensation: Salary Range: $18.15 - $29.00

Eligible for new hire sign-on bonus!

 Union Position: No

 Department Details Summary Prepare medications under the direction of a pharmacist. May measure, mix, count out, label, and record amounts and dosages of medications according to prescription orders. Job Description In a retail/community pharmacy setting, the Pharmacy Technician duties consist of assisting pharmacists in compounding, preparing and dispensing medical prescriptions to the public after receiving information from customers or patients according to written/faxed prescriptions. Maintains proper storage and security conditions for drugs; ensures that equipment is functioning properly and assists in resolution of equipment maintenance and repair; controls inventory stock level and timeline to ensure adequate supplies. Assists with billing related functions. May assist with departmental quality assurance and other customer- or patient-focused services with oversight from supervisory staff; assists in the creation and maintenance of a safe working environment and conditions that adhere to state laws and regulations. Requires use of and proficiency in multiple computer programs. In a medical center or institutional setting, the Pharmacy Technician duties consist of unit dose dispensing, IV admixtures, compounding and automated dispensing devices. Ensures that equipment is functioning properly and assists in resolution of equipment maintenance and repair. Responsible for assisting the pharmacist in the provision of pharmaceutical care to the patients of Sanford by following established regulations, standards and practices (including the preparation of IV admixtures). Must possess the skills necessary to understand written policies and procedures, perform various functions under the supervision of a registered pharmacist and participate in departmental problem-solving when needed. Must demonstrate good written and verbal communication skills and be able to learn and utilize new technology as the profession of pharmacy evolves. Assists with billing related functions. May assist with departmental quality assurance and other customer- or patient-focused services with oversight from supervisory staff; assists in the creation and maintenance of a safe working environment and conditions that adhere to state laws and regulations. Requires use of and proficiency in multiple computer programs. The Pharmacy Technician position is located in different work environments and duties may vary based upon location or setting; also depending on location, there may be an overlap of retail/inpatient responsibilities. Qualifications High School graduate or general education diploma (GED) required. Iowa: Effective July 1, 2010, all pharmacy techs working in Iowa pharmacies must be nationally certified through the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA). If enrolled in a technician training program, or not previously having worked as a pharmacy technician, must register as a pharmacy technician trainee within 30 days of starting technician training or employment. A technician trainee must become a nationally certified pharmacy tech within 12 months of starting tech employment or training. A pharmacy tech trainee who does not complete national pharmacy tech certification before expiration of the pharmacy tech trainee registration, must discontinue working as a pharmacy tech. Minnesota: As of January 1, 2012 any individual registering for the first time as a technician needs to be 18 years of age or older. Must have active/current pharmacy technician registration with the Minnesota Board of Pharmacy. For new technician registrants, the individual must complete a Sanford provided (or equivalent) pharmacy technician training program within 12 months of registration with the board. North Dakota: Pharmacy Technicians must register as a Pharmacy Technician or Technician in Training with the ND Board of Pharmacy, before beginning employment in the pharmacy. Individuals applying as a pharmacy technician in training must enroll in Sanford provided (or equivalent) ASHP accredited education and obtain national certification (PTCB or NHA) within the timelines established by the North Dakota Board of Pharmacy to receive the Pharmacy Technician licensure. Failure to obtain ASHP accredited education and National Certification before the board of pharmacy removes the technician in training license will result in termination of position. Once active, the registration as a Pharmacy Technician remains valid as long as the individual maintains an active license with the North Dakota board of Pharmacy. The North Dakota Board of Pharmacy does not require employees to collect or submit ongoing proof of national certification renewal. Technicians must simply ensure their state registration remains active. South Dakota: Registration as a Pharmacy Technician with the SD Board of Pharmacy required within 30 days from the date of hire. As of September 12, 2024, the state of South Dakota requires technician certification in the following roles: A Technician Providing immunizations, a Technician working in a Remote Pharmacy, other advanced functions as approved per the Board Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

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