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Retail Omni Fulfillment Associate

Dick's Sporting Goods · Schaumburg, IL · $16.50–$24.50 an hour · Part time

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked with a deadline and got it done.

What they are checking: Whether they can handle the time pressure that comes with service level standards.

Tell me about a time you followed a process exactly even when it was tempting to cut a corner.

What they are checking: Whether they stick to procedures that protect accuracy and prevent loss.

What would you do

You have five orders to pick, a curbside customer waiting and a shipment to pack. What do you do first?

What they are checking: Whether they prioritize by service time and customer impact.

An item for an online order can't be found. What steps do you take?

What they are checking: Whether they search methodically and follow the right process before canceling an order.

How would you handle a customer who is upset their order wasn't ready on time?

What they are checking: Whether they apologize, solve the problem and keep the athlete's trust.

When no orders are waiting, how would you spend your time?

What they are checking: Whether they help with receiving or the floor instead of waiting for work.

About the work

What is the difference between Ship From Store, Buy Online Pickup in Store and Curbside, and what does each need from you?

What they are checking: Whether they understand each fulfillment method and the service promise behind it.

How would you make sure you picked the right item, size and color for an online order?

What they are checking: Whether they are careful and accurate, since a wrong item means a disappointed athlete.

How would you check that the person picking up an order is the right person?

What they are checking: Whether they follow loss prevention steps for omni-channel pickups.

What would you do to keep the pickup area organized?

What they are checking: Whether they understand that organization makes pickups fast and prevents lost orders.

Practice this interview out loud.

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The full job description

As published by Dick's Sporting Goods.

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: OVERVIEW: Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes. • Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience. • Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures. • Uphold company merchandising and presentation standards. • Fulfill the company-defined customer experience by completing all processes according to ourservice level standards. Assists in completion of all omni fulfillment processes, including: Ship From Store 9SFS), Buy Online Pickup in Stor(e BOPIS), and Curbside pick-up. • Participate in Loss Prevention procedures related to Omni-Channel processes; assist in completing daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards. • Fulfill the company-defined customer experience by completing all processes according to our service level standards. • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. • Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. • Take an all-hands-on-deck approach to support the team across the store. • Perform other tasks as assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates: • Ensures Accountability • Customer-Focus • Collaborative • Instills Trust • Decision-Quality/Decision-Making Abilities • Action-Oriented QUALIFICATIONS: • Prior retail sales, operations, maintenance, or customer-focused experience preferred • Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). • Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Targeted Pay Range: $16.50 - $24.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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