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Retail Daytime Associate

TJX Companies · West Bend, WI · $13.25–$13.75 an hour · Part time

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a daytime role at Sierra in West Bend. What daytime hours can you reliably work, and what might change that in the next few months?

What they are checking: Whether their availability is steady enough for the store to build a daytime schedule around them.

Tell me about a time you helped someone make a decision without pressuring them.

What they are checking: Their ability to help customers in a friendly, honest way that builds trust and repeat visits.

Tell me about a time you had to admit a mistake at work.

What they are checking: Honesty and ownership, which the posting names as part of the store's culture.

What would make you want to stay and grow with this company?

What they are checking: Their long-term interest, since the posting frames the role as a way to grow a career.

What would you do

A customer is shopping for workwear or outdoor gear and seems unsure. How would you start that conversation?

What they are checking: Whether they engage customers with real questions rather than a generic greeting, which drives satisfaction.

During a slow morning, what would you do to make the store look its best?

What they are checking: Initiative with recovery and organization when no one is directing them.

How would you tell a customer about our credit or loyalty program if they didn't ask?

What they are checking: Whether they can promote programs naturally, since the posting lists it as a duty.

You're asked to help unload a delivery in the back for an hour. How do you respond?

What they are checking: Willingness to be cross-trained and work wherever the store needs coverage that day.

If you noticed someone repeatedly visiting the fitting room with many items and leaving with few, what would you do?

What they are checking: Awareness of loss prevention signs and knowing to inform a manager instead of acting alone.

About the work

Walk me through how you'd process a return with a receipt.

What they are checking: Familiarity with following a set return procedure accurately so the store's records stay correct.

Practice this interview out loud.

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The full job description

As published by TJX Companies.

Sierra At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1720 S Main Street Location: USA Sierra Store 0146 West Bend WI This position has a starting pay range of USD $13.25 to $13.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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