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Restaurant Server

Loews Hotels · Chicago, IL · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the restaurants you've served in. How many tables could you handle at once?

What they are checking: Whether their past experience matches the pace and style of a full-service hotel restaurant.

Tell me about a time you worked as a team with bussers, bartenders and the kitchen to fix a problem.

What they are checking: Whether they see service as a team effort rather than only caring about their own tables.

What would you do

A guest sends their steak back for the second time. How do you handle it?

What they are checking: Whether they stay gracious and involve a manager when needed to recover the guest.

How do you describe a dish you've never tasted when a guest asks about it?

What they are checking: Whether they are honest and learn the menu well enough to guide guests.

How would you suggest a wine or cocktail pairing without feeling like a hard sell?

What they are checking: Whether they can raise the check naturally by recommending things the guest will enjoy.

What do you do when a guest who seems to have had too much asks for another drink?

What they are checking: Whether they understand responsible alcohol service and will involve a manager.

You're in the weeds with a full section. How do you get back on track?

What they are checking: Whether they stay organized under pressure and ask teammates for help.

Many of our guests are staying at the hotel. How does that change how you serve them?

What they are checking: Whether they understand room charges and that the meal is part of the guest's whole stay.

About the work

A guest tells you they have a severe nut allergy. Walk me through what you do.

What they are checking: Whether they communicate allergies clearly to the kitchen and treat them as a safety issue.

What point-of-sale systems have you used, and how do you avoid order entry mistakes?

What they are checking: Whether they are accurate with the POS so the kitchen gets the right order the first time.

Practice this interview out loud.

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The full job description

As published by Loews Hotels.

Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer : • Competitive health & wellness benefits, retirement benefits • Paid Sick Days, Vacation, Holidays & Paid Bereavement • Training & Development opportunities, career growth • Tuition Reimbursement • Pet Insurance & Pet Bereavement • Team Member Hotel Rates, other discounts, perks & more • Discounted Parking • Complimentary meals in Team Member Café while working • Complimentary use of the fitness center • Community volunteer opportunities • Benefits are subject to eligibility and may vary by position What We’re Looking For The Restaurant Server provides exceptional table service by delivering food and beverages, anticipating guest needs, and creating a warm and memorable dining experience. This role contributes directly to the restaurant’s atmosphere, guest satisfaction, and overall success. Who You Are • Service-focused professional with strong communication skills • Confident in menu knowledge and offering thoughtful recommendations • Detail-oriented and organized during busy service periods • Personable, warm, and committed to elevating the guest experience • Collaborative teammate with a positive, solutions-focused mindset • Veterans and military spouses are encouraged to apply. What You Will Do • Greet guests promptly and present menus with confidence • Take accurate food and beverage orders, including dietary preferences • Serve food and beverages efficiently while ensuring quality and presentation • Check back with guests to ensure satisfaction throughout their visit • Process payments accurately using POS systems • Maintain thorough menu knowledge to offer recommendations • Communicate guest needs or special requests to the kitchen or bar • Keep tables and surrounding areas clean, tidy, and stocked • Assist with opening, closing, and restocking duties • Support team members to ensure timely and coordinated service • Address guest concerns professionally and escalate when needed • Regular attendance in conformance with standards • May be required to work varying schedules to reflect business needs • Required to attend all mandatory training sessions and meetings • Perform other duties as assigned Your Qualifications Include: Required : • Previous restaurant or hospitality experience • Strong guest service and communication skills • Ability to stand, bend, and lift up to 40–50 pounds as needed Preferred : • Experience with POS systems • High School Diploma or equivalent The wage for this position is $13.47. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits

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