REQ158348 SEASONAL Merchandise Associate Cashier (Morning/Afternoon)
Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
This seasonal role is 15 to 25 hours a week, any day Sunday through Saturday. How flexible is your schedule across those days?
What they are checking: Whether they can cover a changing weekly schedule through the season, including weekends.
Holiday season means big crowds and lots of freight. Tell me about a time you worked somewhere very busy.
What they are checking: Whether they've handled real volume before and stayed steady instead of getting overwhelmed.
Tell me about a time you helped a customer who was having a hard time finding something. What did you do?
What they are checking: Whether they engage customers on their own instead of waiting to be asked, which is the heart of this role.
This posting talks about honesty, integrity and respect. Tell me about a time you did the right thing when nobody would have noticed.
What they are checking: Whether integrity shows up in their actions, since stores trust associates with cash, merchandise and each other.
What would you do
A customer wants to return an item without a receipt and gets upset when you explain the options. What do you do?
What they are checking: Whether they stay calm, follow return policy, and know when to call a coordinator instead of bending the rules.
Part of the job is promoting the credit card and loyalty programs. How would you bring them up with a customer who's in a hurry?
What they are checking: Whether they can make a short, natural pitch without pressuring people, since promoting these programs is part of every transaction.
Your drawer comes up five dollars short at the end of your shift. What do you do?
What they are checking: Whether they report it honestly and right away instead of hiding it, which matters far more than the five dollars.
A customer is short with you at the register because the line was long. How do you respond?
What they are checking: Whether they can absorb frustration without taking it personally and still give that customer a good experience.
This is a seasonal job. What would you do in your first week to become useful as quickly as possible?
What they are checking: Whether they'll ask questions, watch others and learn the basics fast, since seasonal help gets little ramp-up time.
About the work
Walk me through how you'd count change back to a customer who hands you a twenty for a $13.47 purchase.
What they are checking: Whether they can count back change accurately and confidently, which the posting calls out as an established operating procedure.
What does it mean to recover a department, and how would you get a picked-over section back to standard?
What they are checking: Whether they understand sizing, folding, hanging and putting returns back, the daily work that keeps an off-price store shoppable.
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Practice this out loudThe full job description
As published by TJX Companies.